Cisco Unified Presence Fundamentals

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Overview

Cisco Unified Presence Fundamentals

Learn how to use Cisco Unified Presence Server and Client to streamline communication and improve business agility

Brian Morgan, CCIE No. 4865

Shane Lisenbea

Michael C. Popovich III, CCIE No. 9599

Cisco® Unified Presence offers companies powerful opportunities to improve productivity. Building on the ...

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Overview

Cisco Unified Presence Fundamentals

Learn how to use Cisco Unified Presence Server and Client to streamline communication and improve business agility

Brian Morgan, CCIE No. 4865

Shane Lisenbea

Michael C. Popovich III, CCIE No. 9599

Cisco® Unified Presence offers companies powerful opportunities to improve productivity. Building on the migration to IP telephony and the deployment of Cisco Unified Communications environments, it helps people find each other faster, solve problems more quickly, pursue opportunities with more agility, and increase customer satisfaction.

Written by three leading Cisco experts, Cisco Unified Presence Fundamentals explains the concepts behind Unified Presence, the technologies involved, their interdependencies, and how to troubleshoot them. The authors support their discussions of concepts and techniques with many sample applications, guiding network professionals to real-world mastery even if they have never used presence technologies.

This book will be an indispensable resource for all Cisco partners and system integrators who need to understand Unified Presence and build solutions, and for all IT and networking professionals who must work with or support those solutions. This is the only book that

  • Walks readers step by step through configuring Cisco Unified Presence
  • Presents practical sample applications that encourage readers to explore and innovate in their own organizations
  • Thoroughly covers the technical aspects of deploying Presence and explains how it can be used within key vertical markets
  • Presents troubleshooting techniques from both server- and client-side perspectives
  • Plan, install, configure, support, and profit from Cisco Unified Presence
  • Understand the components of a Cisco Unified Presence solution and how they fit together
  • Gain valuable insight into how Cisco Unified Presence can increase productivity, scheduling capabilities, and interactivity for evolving industries
  • Understand crucial interdependencies that impact Cisco Unified Presence design, functionality, and behavior
  • Configure Cisco Unified Presence for Federation

Understand how to resolve Unified Presence issues with built-in tools and diagnostic utilities

This book is part of the Cisco Press® Fundamentals Series. Books in this series introduce networking professionals to new networking technologies, covering network topologies, sample deployment concepts, passwords, and management techniques.

Category: Networking/Voice Over IP

Covers: Cisco Unified Presence

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Product Details

Meet the Author

Brian Morgan, CCIE No. 4865, is a consulting systems engineer with Cisco specializing in Unified Communications and Collaboration technologies. In 20 years in the networking industry, he has performed in a number of roles, including network consultant, Certified Cisco Systems Instructor, and engineering director for a telecommunications company. When he’s not spending time with the family, Brian enjoys working with local high school and college students enrolled in local Cisco Network Academy programs in North Texas.

Shane Lisenbeais a product sales specialist for Unified Communications. With 20 years of telephony experience, he started at the ground level of pulling wire to where he is today. During that path, Shane held many positions that include lead technician, supervisor, technical marketing engineer, and consulting system engineer. When Shane is not at work, he is still at work with several projects going all the time.

Michael C. Popovich III, CCIE No. 9599, is a consulting systems engineer with Cisco specializing in Unified Communications and Enterprise Social Software technologies. With 12 years in networking, he has spent most of that time in consulting roles with Cisco partners and Cisco working mainly with routing/switching and Unified Communication technologies. In the pursuit of a good work/life balance, Michael spends his spare time diving, riding motorcycles, and enjoying the outdoors when possible.

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Table of Contents

Introduction xv

Chapter 1 What Is Unified Communications? 1

Telephony History 2

PBX Architecture and Call Control Basics 3

IP-Based Call Control 5

The Network Is the Platform 5

Cisco Unified Communications Manager 7

Endpoint Network Access 8

Integrated Services Routers 9

Applications 11

Application Extension Platform 11

CUAE 12

Conferencing 12

UC Mobility 13

Voice Messaging 13

Unified Presence 14

User Experience 15

Clients 16

CIPC 16

CUCIMOC 17

CUMC 17

CUPC 18

Cisco Unified Video Advantage 18

User Workspace 18

Summary 19

Chapter 2 Cisco Unified Presence Overview 21

Cisco Unified Presence Components 22

CUCM Presence Capabilities 23

CUCM Presence: BLF/Speed Dials 24

CUCM Presence: Phone Directories 25

Cisco Unified Presence User 25

SIP PUBLISH with CUP Server 26

Deployment Models 27

Cisco Unified Presence Cluster 27

Cisco Unified Presence Redundancy 29

Cisco Unified Presence Platform Scalability 30

CUCM Deployments 30

CUP Server Single Cluster Deployment 32

CUP Server Multicluster Deployment 33

Federated Deployment 35

CUP Server Scalability and High Availability 37

CUP Server Multinode Scalability 37

Multinode Deployment Models 37

Balanced Redundant High-Availability Deployment 38

Balanced Nonredundant High-Availability Deployment 39

Active/Standby Redundant High-Availability Deployment 40

Nonhigh-Availability Deployment 41

Summary 42

Chapter 3 Installing Cisco Unified Presence Server 7 43

Preinstallation Tasks 43

Supported Server Platforms 44

RAID and BIOS Settings 44

Supported Browsers 45

Preparing for the Installation 45

CUCM Installation Tasks 46

Adding an Application Server 46

Adding an AXL Group and User 48

Installing the CUPS Software 51

Post-Install Configuration 66

Licensing 69

Service Activation 70

CUCM/CUPS Synchronization 72

Adding a Presence Gateway 74

Creating a SIP Trunk on the CUCM 75

Completing the SIP Publish Trunk Configuration 80

Other Important Settings for Presence Server Configuration 81

Proxy Domain 82

IP Phone Messenger 83

CTI Gateway 85

Adding Additional Nodes to the CUPS Cluster 90

CUPS Redundancy Configuration 93

Unattended Installation 94

Troubleshooting the Installation 99

Recap of Dependencies 99

Tools 101

Summary 106

Chapter 4 Cisco Unified Presence Integration with Cisco Unified Communications Manager 107

LDAP Integration 107

Provisioning 108

Authentication 108

Directory Access 108

Configuring LDAP 109

Configuring LDAP Synchronization 110

Configuring LDAP Authentication 112

Configuring a Secure Connection Between Cisco Unified Presence and the LDAP Directory 113

Cisco Unified Communications Manager Configuration with Cisco Unified Presence Server 114

Preconfiguration Checks 114

Configuring CTI Gateway Settings 118

Configuring CTI Gateway Server Names and Addresses 118

Creating CTI Gateway Profiles 120

Configuring Firewalls to Pass CUPC Traffic 121

Configuring Presence Service Parameter 122

Configure the SIP Trunk on CUCM 125

LDAP Profile Creation 128

Creating LDAP Profiles and Adding Users to the Profile 128

Adding Users and Making Device Associations 129

Adding a Softphone Device for Each User 131

Configure CUPC on CUP 134

TFTP Server Connection 134

Configuring the Proxy Listener and TFTP Addresses 135

Configuring the Service Parameter for CUPC 135

Summary 137

Chapter 5 Cisco Unified Personal Communicator 139

CUPC Configuration 140

Configuring CUPC User in CUCM 140

Configuring IP Phone in CUCM 143

Configuring a CUPC Device in CUCM 145

Configuring Advanced Features for CUPC 148

Voicemail Configuration for CUPC 149

Cisco Unity Connection 149

Cisco Unity 152

Configuring Voicemail Servers in CUPS 154

Configuring Mailstore Server in CUPS 155

Configuring Voicemail Profiles in CUPS 157

Conferencing Configuration for CUPC 158

MeetingPlace Express and Meeting Place Express VT 158

Configuring MeetingPlace 160

Configuring WebEx Meeting Center 161

Configuring Conference Servers in CUPS 161

Configuring Conferencing Profiles in CUPS 162

Configuring Video for CUPC 164

Configure LDAP for CUPC 164

CUPC Troubleshooting 169

Basic CUPC Troubleshooting 169

CUPS and CUCM Integration Troubleshooting 170

Voicemail Troubleshooting 171

Conferencing Troubleshooting 172

LDAP Troubleshooting 173

Summary 173

Chapter 6 Cisco Unified Presence Practical Applications 175

Unified Communications Components 176

Call Control 177

Voice Messaging 177

Unified Messaging and Integrated Messaging 178

Presence 179

Collaboration 179

Mobility 180

Stationary Users 181

Call Control 181

Messaging 182

Presence 182

Collaboration 182

Mobile Users 183

Executives 183

Teleworkers 184

Call Center Agents 185

Summary 186

Chapter 7 Cisco Unified Presence Federation 187

Federation Within Presence 187

Derived Presence 187

Federated Presence Configuration on the Cisco Presence Server 188

Adding a New Federation Domain 188

E-mail Federation Enablement 189

TLS Peer Subject Creation 191

DNS Configuration 194

Command-Line Interface Configuration of the Presence Domain 195

Federated Presence Configuration on Microsoft OCS 197

OCS Server Configuration 197

Global Federation Setting Enablement 197

Access Edge Server Address Configuration 198

Front End Federation Setting 199

Enable Users for MOC and Federation 200

Access Edge Server Configuration 200

DNS Configuration 201

CUPS Configured as IM Provider 201

Verify Access Method Settings 202

Configure Access Edge Server to Use TLS 202

Summary 202

Chapter 8 Leveraging Cisco Unified Presence in Vertical Markets 203

Basic Productivity Enhancements 203

Healthcare 207

Nurse Communications 208

Doctor Communications 209

Public Sector 209

Emergency Services 210

City and County 211

Retail 212

Summary 213

Chapter 9 Troubleshooting Cisco Unified Presence 215

CUPS Troubleshooting Tools 215

System Status Page 216

System Troubleshooter Page 218

MOC Troubleshooter Page 221

Trace Files 222

Troubleshooting CUCM/CUPS Dependencies 227

Troubleshooting CUPS User Problems 229

Problem: Users Not Showing Up in CUPS 229

Possible Cause: Capabilities Assignment in CUCM 230

Possible Cause: LDAP Synchronization Failing 232

Problem: LDAP Not Synchronizing 234

Possible Cause: Bind Distinguished Name Incorrectly Entered 234

Possible Cause: LDAP Sync Going to Global Catalog Server 236

Problem: Newly Added Users Not Showing in CUPS 238

Possible Cause: Sync Agent Out of Sync 238

Problem: Subcluster Defined but All Users Remaining Assigned to CUPS Publisher Node 239

Possible Cause: Cisco UP Sync Agent Service Parameter 239

Troubleshooting CUPC Problems 241

Problem: User’s Name Contains Too Many Characters 241

Possible Cause: Too Many Characters 242

Problem: User Added but Will Not Fully Connect via CUPC 243

Possible Cause: User Device Associations 244

Possible Cause: User Group Membership 246

Problem: CUPC System Health Shows TFTP Download Failed 250

Possible Cause: TFTP Server Not Configured in CUPS 251

Problem: Cannot Get Voicemail in CUPC 251

Possible Cause: Voicemail Profile Not Selected in User Settings 252

Possible Cause: IMAP Not Enabled in Unity/Unity Connection 254

Summary 257

9781587140440 TOC 6/1/2010

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  • Posted July 30, 2010

    more from this reviewer

    improved productivity

    One advantage of the Cisco product described by the book is the migration from using Microsoft operating system to linux. Presumably in part because of no licensing fees and hence a lower cost to Cisco. Whether this is in part passed on to the customer is unknown, but possibly also an advantage to you.

    Another feature is that an SDK is available for customers who use the Application Extension Platform. The SDK takes advantage of the relative ease of developing under linux. For example, you can install and use free third party applications to improve your coding efforts for AXP. While some might also be available for a Microsoft OS, there should be more under linux.

    The Unified Presence offers the nice property of availability. This shows the status of a user as "online, offline, idle, busy or away". It ensures that, at least ideally, an incoming message does not interrupt its recipient. Vital because it has been found that wetware [you] context switching is very deleterious to an efficient focusing on the immediate task at hand. Despite the many people who think otherwise, Unified Presence can improve your productivity at hard tasks.

    Single Number Reach is another advantage of the new product. It avoids the clumsy need by a caller to know several of your phone numbers [office landline, cellphone, softphone] and then to have to ring each of these in turn, when you fail to answer. Instead, you now have a SNR. This marches us towards the context where a URI [Universal Resource Indicator] can also refer to a person, instead of just a software topic or domain.

    1 out of 1 people found this review helpful.

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