Civility Solution: What to Do When People Are Rude

Civility Solution: What to Do When People Are Rude

by P. M. Forni
     
 

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ISBN-10: 0312368496

ISBN-13: 2900312368493

Pub. Date: 06/10/2008

Publisher: St. Martin's Press

Many of us find ourselves confronted with rudeness every day and don’t know how to respond.  From the intrusive cell-phone user who holds loud conversations in public to the hostile highway driver who cuts one off with a quick swerve of his car, politeness seems to be on a downward spiral, surprising us at every turn. P.M. Forni, the author of Choosing

Overview

Many of us find ourselves confronted with rudeness every day and don’t know how to respond.  From the intrusive cell-phone user who holds loud conversations in public to the hostile highway driver who cuts one off with a quick swerve of his car, politeness seems to be on a downward spiral, surprising us at every turn. P.M. Forni, the author of Choosing Civility, has the answer. knows that rudeness begets rudeness and, in The Civility Solution, he shows us what to do when confronted with bad behavior by being assertive as well as civil. In more than one hundred different situations, he shows us how to break the rudeness cycle by responding to a variety of confrontations from bullying to rude internet behavior or the hurtful words of an insensitive family member.  How would you respond to the following?

…A salesperson ignores your requests

…A fellow driver gives you the infamous “finger”

…Your child’s playmate misbehaves 

…Your boss publicly reprimands you

P. M. Forni has solutions for all of these and many more.  In yet another simple and practical handbook, P. M. Forni presents logical solutions that reinforce good behavior and make our world a more civil place.

Product Details

ISBN-13:
2900312368493
Publisher:
St. Martin's Press
Publication date:
06/10/2008
Edition description:
New Edition
Pages:
192

Related Subjects

Table of Contents

Contents

Preface,
PART ONE: WISDOM AND SKILLS,
1. On Rudeness,
2. Preventing Rudeness: Eight Rules for a Civil Life,
3. Accepting Real-Life Rudeness,
4. How to Respond to Rudeness,
PART TWO - Situations and Solutions,
5. The Near and Not So Dear: Spouses, Family, and Friends,
6. The Neighbors — Noisy, Nosy, and Nice,
7. Workplace Woes,
8. On the Road, in the Air, and Aboard the Train,
9. The World of Service,
10. Digital Communication,
Closing Thoughts,
Notes,

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