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From the PublisherTom Peters Hooray! The "professional services" are of surpassing importance in today's knowledge-based economy. They have long been a black hole in terms of research and writing. In one fell swoop, master business strategists Jagdish Sheth and Andrew Sobel change that. Clients for Life is a landmark book. All 'white collar professionals' can learn from it. Dare I say it, this book is a "must-read."
George M. C. Fisher Chairman, Eastman Kodak Company Clients for Life is a true masterpiece of insight into the underlying principles and values that enable professionals to establish and maintain working relationships that truly add value.
Warren Bennis Distinguished Professor of Business Administration, USC, and author of Organizing Genius and Co-Leaders The subtle art of giving advice and counsel, and of maintaining a vibrant professional relationship with clients, has never been written about so wisely and with such significance since Machiavelli's advice to the Prince.
Robert W. Galvin Chairman of the Executive Committee, Motorola Directly, Sheth and Sobel teach the values that optimize advisee-adviser impact on an institution's results. But indirectly, and maybe more important, they uniquely stimulate our leader/manager dedication to such priceless principles as trusting, listening, and synthesis, which develop and sustain every worthy relationship.
Regis McKenna Chairman, The McKenna Group, and author of Real Time and Relationship Marketing Sheth and Sobel lift us out of our present one-to-one transactional thinking about professional-client relationships and into the transcendent and lasting values of relationships based on knowledge, integrity, insight, and wisdom. It is a powerful approach of substance for all professionals.
Stan Davis author of Future Wealth and Blur Two consummate service professionals at the peak of their brilliant careers share their secrets for success. An invaluable guide for mastering the art of giving counsel to others. It's fascinating reading.