CliffsQuickReview Astronomy

CliffsQuickReview Astronomy

by Charles J Peterson
     
 

Quality management is a complex process, especially in healthcare. Managers in today's environment need more than just an understanding of the historical concepts of quality. They need to understand how to achieve quality within the structure and relationships of the complex system of a healthcare organization.

In this new third edition, Kelly has enhanced the

Overview

Quality management is a complex process, especially in healthcare. Managers in today's environment need more than just an understanding of the historical concepts of quality. They need to understand how to achieve quality within the structure and relationships of the complex system of a healthcare organization.

In this new third edition, Kelly has enhanced the contents to promote an understanding of systems thinking in health services organizations. While still providing readers with the foundational concepts of quality management she instructs readers on the system implications of understanding stakeholders' quality requirements, establishing goals in complex systems, improving and managing process change, measuring performance, and working in teams. Readers learn how to think critically using new frameworks, approaches, and tools and are given real-life examples and case studies to practice these skills.

Alternatives to traditional quality management tools and techniques

An expanded Practice Lab with which readers can exercise newly learned quality techniques.

A guide to using the CMS and Joint Commission quality indicators to improve systems of care.

A glossary of terms

Additional case studies and exercises designed to individualize applications in the student's own practice setting.

Product Details

ISBN-13:
9780764585647
Publisher:
Houghton Mifflin Harcourt Publishing
Publication date:
09/11/2000
Series:
Cliffs Quick Review Series
Edition description:
Updated
Pages:
290
Product dimensions:
5.50(w) x 8.50(h) x 0.65(d)

Meet the Author


Charles J. Peterson, Ph.D. worked at the Carnegie Institution of Washington and at Cerro Tololo Inter-American Observatory before joining the University of Missouri in 1978. He has researched star clusters and galaxis as well as the history of astronomy. He has taught introductory and advanced astronomy courses for over 20 years.

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