Clinical Communication Handbook / Edition 1

Clinical Communication Handbook / Edition 1

by Melissa Piasecki
     
 

ISBN-10: 0632046465

ISBN-13: 9780632046461

Pub. Date: 07/28/2002

Publisher: Wiley

Communication is a critical skill in clinical practice and sometimes not emphasized in medical education. Effective communication skills ease the pressure in dealing with difficult or even "typical" patients and will make your patients feel more comfortable with you.

Clinical Communication Handbook can become an essential part of your physician-patient education.

Overview

Communication is a critical skill in clinical practice and sometimes not emphasized in medical education. Effective communication skills ease the pressure in dealing with difficult or even "typical" patients and will make your patients feel more comfortable with you.

Clinical Communication Handbook can become an essential part of your physician-patient education. Learn how to be a better communicator through the use of vignettes, dialog boxes, and evidence-based information.

Product Details

ISBN-13:
9780632046461
Publisher:
Wiley
Publication date:
07/28/2002
Edition description:
New Edition
Pages:
120
Product dimensions:
4.50(w) x 8.00(h) x 0.30(d)

Table of Contents

1. Communication Is Critical.

The evidence for how communication skills can improve medical outcome, patient satisfaction and reduce malpractice suits.

.

2.Getting Started.

Creating a good first impression: the basics on professional appearance and behavior.

3. About Time.

How to most effectively use the first 2 minutes and manage time during each interview.

4. Engage.

Joining with the patient and obtaining the "agenda".

5. Empathize.

Learning to understand and participate in the patient's feelings.

6. Educate.

Identifying and anticipating patient's information needs.

7. Enlist.

Using collaborative techniques to improve adherence and outcome.

.

8. Getting Feedback.

Using supervisors, colleagues, videotape, and patients to refine communication skills.

9. Special Situations.

English as a second language.

Working with cultural differences.

Giving bad news.

The anxious, tearful or angry patient.

Managing psychiatric problems.

Difficult patient relationships.

Index.

Customer Reviews

Average Review:

Write a Review

and post it to your social network

     

Most Helpful Customer Reviews

See all customer reviews >