Clinical Management Systems: A Guide for Deployment

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Systems deployment within a healthcare setting is extremely challenging. Fortunately, tools are available to achieve success and satisfy your user and non-user stakeholders. Technology consultants Blander and Bergeron get practical as they discuss roles and responsibilities of the deployment and solutions managers and the tools and information you need to:

  • Define expectations of the people, process and product
  • Increase clinician acceptance of a new system
  • Get more stakeholder value from a new product deployment
  • Make appropriate purchasing systems for product deployment and customer support functions
  • Develop and implement appropriate hiring and resource allocation strategies
  • Manage an effective pilot study
  • Train end users
  • Maintain and support a new system. 2004.
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Editorial Reviews

Doody's Review Service
Reviewer: LouAnn Schraffenberger, MBA, RHIA, CCS, CCS-P(Advocate Health Care)
Description: This book, published by the Healthcare Information and Management Systems Society (HIMSS), offers strategies for engaging users to ensure a successful clinical information system implementation. The authors emphasize a step-by-step, logical approach to design and deployment of an information system for clinical computing.
Purpose: According to the authors, the book is intended to serve as a guide for those who want to avoid unnecessary and costly delays during the software deployment lifecycle. It offers a variety of tools and processes that readers can use to define expectations and manage relationships between the deployment staff and system users, typically clinicians. The book illustrates the value of asking questions. The two authors have extensive experience in clinical information systems design and deployment. Case driven examples and real life scenarios offer lessons in how to avoid the pitfalls of implementing a new healthcare systems application.
Audience: The book would be of interest to deployment managers, clinicians, product development managers, chief executives, and chief information officers and software system vendors who all need to understand the strengths, motivations, and needs of one another. As anyone who has experienced a poorly implemented clinical system knows, the deployment manager and the (clinician) users cannot begin talking to one another halfway through the installation. This book offers sound advice on how to avoid that pitfall.
Features: The book is organized into three sections: an overview in chapters 1 through 3; deployment in chapters 4 through 7; and "take away" in chapter 8. The overview introduces readers to prioritizing people, processes, recommending best practices, organizing and preparing the implementation team. The deployment chapters describe in depth the individual components within the deployment cycle. Detailed case examples are given. Section three provides important lessons learned and recommended actions for effective deployment of a clinical management system.
Assessment: I agree with the authors' stated intent: "This book will help readers avoid many of the common pitfalls that deployment managers encounter while deploying information systems in a healthcare setting." Having experienced a couple of less-than-smooth healthcare system implementations, I wished I had read this book beforehand. The authors are absolutely right about many factors that come into play when a system is "pushed through" without good interaction among designers, deployers and users. I also agree with the authors' observation: "Software development within a medical setting is extremely challenging but there are tools and processes available to achieve success." This book is one of those tools - read it now, before your next clinical information system deployment or upgrade.

3 Stars from Doody
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Product Details

  • ISBN-13: 9780972537148
  • Publisher: Taylor & Francis
  • Publication date: 1/1/2004
  • Pages: 110
  • Product dimensions: 8.30 (w) x 10.70 (h) x 0.40 (d)

Table of Contents

About the Authors Acknowledgements Foreword Preface

Section I: Overview

Chapter 1: People, Process, and Product - Defining Expectations Chapter 2: The Deployment Manager and the Implementation Team Chapter 3: The Deployment Lifecycle

Section II: Deployment

Chapter 4: Discovery Chapter 5: Setup and Installation Chapter 6: Training and User Buy-in

Section III: Take Away

Chapter 7: Go-Live, Maintenance and Support Chapter 8: The Deployment Lifecycle and Your Organization

References Suggested Readings Index

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