Thomas Koulopoulos is the founder of the Delphi Group, which for 20 years has been providing thought leadership to global organizations on the intersection of business and technology. Named one of the industry’s most influential information management consultants by InformationWeek magazine, he is a recognized author on the subject, frequently appearing in national and international print and broadcast media, including BusinessWeek, the Wall Street Journal, Forbes, The Economist, CNBC, CNN, and NPR. Tom is the author of eight previous books, including The Innovation Zone and Smartsourcing. Said the late Peter Drucker, “Tom’s writing makes you question not only the way you run your business but the way you run yourself.” For the past two decades, his works have introduced core industry concepts, frameworks, and vernacular, such as the Single Point of Access, Touch Points, Digital Control Rooms, Corporate IQ, and Smartsourcing, all of which are widely used today. He expects Cloud Surfing to join the ranks. Visit him at www.TomKoulopoulos.com.
James Champy is a leading global authority on the management issues surrounding business reengineering, organizational change, and corporate renewal. He is the best-selling co-author of Reengineering the Corporation.