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Terms you'll need to understand:
Multiple-choice question formats
Process of elimination
Form (program) tests
Techniques you'll need to master:
Assessing your exam-readiness
Preparing to take a certification exam
Practicing (to make perfect)
Making the best use of the testing software
Budgeting your time
Guessing (as a last resort)
Exam taking is not something that most people anticipate eagerly, no matter how well prepared they may be. In most cases, familiarity helps offset test anxiety. In plain English, this means you probably won't be as nervous when you take your fourth or fifth Novell certification exam as you'll be when you take your first one.
Whether it's your first exam or your tenth, understanding the details of exam taking (how much time to spend on questions, the environment you'll be in, and so on) and the exam software will help you concentrate on the material rather than on the setting. Likewise, mastering a few basic exam-taking skills should help you recognizeand perhaps even outfoxsome of the tricks and snares you're bound to find in some of the exam questions.
This chapter, besides explaining the exam environment and software, describes some proven exam-taking strategies that you should be able to use to your advantage.
Before you take any more Novell exams, we strongly recommend that you read through and take the Self-Assessment included with this book (it appears just before this chapter, in fact). This will help you compare your knowledge base to the requirements for obtaining a CNE, and it will also help you identify parts of your background or experience that may be in need of improvement, enhancement, or further learning. If you get the right set of basics under your belt, obtaining Novell certification will be that much easier.
Once you've gone through the Self-Assessment, you can remedy those topical areas where your background or experience may not measure up to an ideal certification candidate. But you can also tackle subject matter for individual tests at the same time, so you can continue making progress while you're catching up in some areas.
Once you've worked through an Exam Cram, have read the supplementary materials, and have taken the practice test, you'll have a pretty clear idea of when you should be ready to take the real exam. We strongly recommend that you keep practicing until your scores top the 77 percent mark; you may want to give yourself some margin for error, though, because in a real exam situation, stress will play more of a role than when you practice. Once you hit that point, you should be ready to go. But if you get through the practice exam in this book without attaining that score, you should keep taking practice tests and studying the materials until you get there. You'll find more information about other practice-test vendors in the Self-Assessment, along with even more pointers on how to study and prepare. But now, on to the exam!
The Exam Situation
When you arrive at the testing center where you scheduled your exam, you'll need to sign in with an exam coordinator. He or she will ask you to show two forms of identification, one of which must be a photo ID. After you've signed in and your time slot arrives, you'll be asked to deposit any books, bags, cell phones, pagers, or other items you brought with you. Then, you'll be escorted into a closed room. Typically, the room will be furnished with anywhere from one to half a dozen computers, and each workstation will be separated from the others by dividers designed to keep you from seeing what's happening on someone else's computer.
You'll be furnished with a pen or pencil and a blank sheet of paper, or, in some cases, an erasable plastic sheet and an erasable pen. You're allowed to write down anything you want on both sides of this sheet. Before the exam, you should memorize as much of the material that appears on The Cram Sheet (in the front of this book) as you can, so you can write that information on the blank sheet as soon as you are seated in front of the computer. You can refer to your rendition of The Cram Sheet any time you like during the test, but you'll have to surrender the sheet when you leave the room.
Most test rooms feature a wall with a large picture window. This allows the exam coordinator to monitor the room, to prevent exam-takers from talking to one another, and to observe anything out of the ordinary that might go on. The exam coordinator will have preloaded the appropriate Novell certification testfor this book, that's Test 050-639and you'll be permitted to start as soon as you're seated in front of the computer.
All Novell certification exams allow a certain maximum amount of time in which to complete your work (this time is indicated on the exam by an on-screen counter/clock, so you can check the time remaining whenever you like). Test 050-639, "NetWare 5 Administration," is what Novell calls a form test or a program test. This means it consists of a fixed set of questions (77). You may take up to 105 minutes to complete this exam. The Cut Score, or minimum passing score, for this test is 614 out of 800 (or 76.75 percent).
All Novell certification exams are computer generated and use a combination of questions that include several multiple-choice formats, interacting with illustrations (sometimes called exhibits), and operating simulations. In short, Novell provides plenty of ways to interact with the test materials, and not only check your mastery of basic facts and figures about NetWare 5, but they also require you to evaluate multiple sets of circumstances or requirements. Sometimes, you'll be asked to give more than one answer to a question (but in these cases, Novell almost always tells you how many answers you'll need to choose). Sometimes, you'll be asked to select the best or most effective solution to a problem from a range of choices, all of which may be correct from a technical standpoint. Taking such a test is quite an adventure, and it involves real thinking. This book shows you what to expect and how to deal with the potential problems, puzzles, and predicaments.
Many Novell exams, but not the "NetWare 5 Administration" exam, employ more advanced testing capabilities than might immediately meet the eye. Although the questions that appear are still mostly multiple choice, the logic that drives them is more complex than form or program tests (like Test 050-639), which use a fixed sequence of questions. Most Novell tests that cover specific software products employ a sophisticated user interface, which Novell calls a simulation, to test your knowledge of the software and systems under consideration in a more or less "live" environment that behaves just like the original.
Eventually, most Novell tests will employ adaptive testing, a well-known technique used to establish a test-taker's level of knowledge and product competence. Adaptive exams look the same as form tests, but they interact dynamically with test-takers to discover the level of difficulty at which individual test-takers can answer questions correctly. Normally, when new tests are introduced in beta form (and for some time even after the beta is over), they are form tests. Eventually, most of these tests will be switched over to an adaptive format. That is, once Novell has run its question pool past enough test-takers to derive some statistical notion of how to grade the questions in terms of difficulty, it can then restructure the question pool to make a test adaptive.
On adaptive exams, test-takers with differing levels of knowledge or ability therefore see different sets of questions. Individuals with high levels of knowledge or ability are presented with a smaller set of more difficult questions, whereas individuals with lower levels of knowledge are presented with a larger set of easier questions. Even if two individuals answer the same percentage of questions correctly, the test-taker with a higher knowledge or ability level will score higher because his or her questions are worth more.
Also, the lower-level test-taker will probably answer more questions than his or her more knowledgeable colleague. This explains why adaptive tests use ranges of values to define the number of questions and the amount of time it takes to complete the test. Sooner or later, we expect this test, 050-639, to become adaptive as well.
Adaptive tests work by evaluating the test-taker's most recent answer. A correct answer leads to a more difficult question (and the test software's estimate of the test-taker's knowledge and ability level is raised). An incorrect answer leads to a less difficult question (and the test software's estimate of the test-taker's knowledge and ability level is lowered). This process continues until the test determines a test-taker's true ability level (presenting a minimum of 15 questions to all test-takers). A test concludes when the test-taker's level of accuracy meets a statistically acceptable value (in other words, when his or her performance demonstrates an acceptable level of knowledge and ability) or when the maximum number of items has been presented (in which case, the test-taker is almost certain to fail; no adaptive Novell test will present more than 25 questions to any test-taker).
Novell tests come in one form or the othereither they're form tests or they're adaptive. Thus, you must take the test in whichever form it appears; you can't choose one form over another. But if anything, it pays off even more to prepare thoroughly for an adaptive test than for a form test: The penalties for answering incorrectly are built into the test itself on an adaptive test, whereas the layout remains the same for a form test, no matter how many questions you answer incorrectly.
In the following sections, you'll learn more about what Novell test questions look like and how they must be answered.
Exam Layout And Design
Some exam questions require you to select a single answer, whereas others ask you to select multiple correct answers. The following multiple-choice question requires you to select a single correct answer. Following the question is a brief summary of each potential answer and why it's either right or wrong.
Which of the following is not true concerning User objects?
m a. You can create a User object in NetWare Administrator only.
m b. You cannot create a User object without an entry in the Last Name field.
m c. You can assign User objects absolute access to any object, and its properties, in the NDS tree.
m d. In order to have access to a printer on the network, you must have a Printer object associated with your User object.
The correct answer is a. In addition to NetWare Administrator, you can create User objects in three other NetWare utilities: ConsoleOne, NETADMIN, and UIMPORT. Answers b, c, and d are true, and, therefore, incorrect.
This sample question format corresponds closely to the Novell certification test formatthe only difference on the test is that questions are not followed by answers. In the real test, to select an answer, you would position the cursor over the radio button next to the correct answer, item a. Then, you would click the mouse button to select the answer.
Let's examine a question that requires choosing multiple answers. This type of question provides checkboxes rather than radio buttons for marking all appropriate selections.
Which of the following are components of the NetWare file system? [Choose the four best answers]
q a. Volume
q b. Drive
q c. Subdirectory
q d. CD-ROM
q e. Directory
q f. File
The correct answers are a, c, e, and f. The five components that make up the NetWare file system are server, volume, directory, subdirectory, and file. A drive is a physical device and, although it contains file-system components, it is not really a component. Therefore, answer b is incorrect. A CD-ROM is not a component of the NetWare file system. Therefore, answer d is incorrect.
Although these two basic types of questions can appear in many forms, they constitute the foundation on which most of Novell's certification test questions rest. More complex questions include exhibits, which are usually screenshots of some kind of network diagram or topology, or simulations, which mock up some NetWare administrative utility, installation program, or other system component. For some of these questions, you'll be asked to make a selection by clicking on a checkbox, entering data into a text entry box, or by clicking on a radio button on a simulated screen. For others, you'll be expected to use the information displayed on a graphic to guide your answer to a question. Because software is involved, familiarity with important NetWare 5 administrative tools and utilities are your keys to choosing the correct answer(s).
Other questions involving exhibits use charts or network diagrams to help document a workplace scenario that you'll be asked to troubleshoot or configure. Careful attention to such exhibits is the key to success. Be prepared to toggle frequently between the exhibit and the question as you work.
Test-Taking Strategy For Form And Adaptive Tests
When it comes to either kind of Novell testbe it a form test or an adaptive testone principle applies: Get it right the first time. You cannot elect to skip a question and move on to the next one when taking either of these types of tests. In the form test, the testing software forces you to go on to the next question, with no opportunity to skip ahead or turn back. In the adaptive test, the adaptive testing software uses your answer to the current question to select whatever question it plans to present next. In addition, you can't return to a question once you've answered it on an adaptive test, because the test software gives you only one chance to answer each question.
On an adaptive test, testing continues until the program settles into a reasonably accurate estimate of what you know and can do, taking anywhere between 15 and 25 questions. On a form test, you have to complete an entire series of questions (77 for Test 050-639), which usually takes an hour or longer and involves many more questions than an adaptive test.
The good news about adaptive tests is that if you know your stuff, you'll probably finish in 30 minutes or less; in fact, Novell never schedules more than 60 minutes for any of its adaptive tests. The bad news is that you must really, really know your stuff to do your best on an adaptive test. That's because some questions are difficult enough that you're bound to miss one or two, at a minimum, even if you do know your stuff. So the more you know, the better you'll do on an adaptive test, even accounting for the occasionally brutal questions that appear on these exams.
Of course, it's also true on a form test that you must know your stuff to do your best. But for us, the most profound difference between a form test and an adaptive test is the opportunity to cover a broader range of topics and questions on the form test, versus the randomness of the adaptive test. If the adaptive test engine happens to hit a hole in your knowledge base early on in the testing process, that can make it harder for you to pass, as the test engine probes your knowledge of this topic. On a form test, if some questions hit a hole, you can assume that other questions will appear that you'll be able to answer.
Either way, if you encounter a question on an adaptive test or a form test that you can't answer, you must guess an answer immediately. Because of the way the adaptive software works, you may have to suffer for your guess on the next question if you guess right, because you'll get a more difficult question next! On a form test, at least, a lucky guess won't cost you in terms of the difficulty of the next question (but that may still not prevent that next question from being a real skull-buster, either).
The most important advice about taking any test is this: Read each question carefully! Some questions may be ambiguous, whereas others use technical terminology in incredibly precise ways. Your authors have taken numerous Novell examsboth practice tests and real testsand in nearly every instance, we've missed at least one question because we didn't read it closely or carefully enough.
Here are some suggestions on how to deal with the tendency to jump to an answer too quickly:
As you read, try to restate the question in your own terms. If you can do this, you should be able to pick the correct answer(s) much more easily.
Some questions may be long and complex, to the point where they fill up more than one screen's worth of information. You might find it worthwhile to take notes on such questions and to summarize the key points in the question so you can refer to them while reading the potential answers to save yourself the effort of ping-ponging up and down the question as you read.
Some questions may remind you of key points about NetWare tools, terms, or technologies that you might want to record for reference later in the test. Even if you can't go back to earlier questions, you can indeed go back through your notes.
Above all, try to deal with each question by thinking through what you know about NetWare 5, the administrative utilities, and other aspects of the systemits characteristics and behaviors, plus all the facts and figures involved. By reviewing what you know (and what you've written down on your information sheet), you'll often recall or understand things sufficiently to determine the answer to the questions you'll encounter on the test.
Based on exams we have taken, some interesting trends have become apparent. For those questions that take only a single answer, usually two or three of the answers will be obviously incorrect, and two of the answers will be plausibleof course, only one can be correct. Unless the answer leaps out at you (if it does, reread the question to look for a trick; sometimes those are the ones you're most likely to get wrong), begin the process of answering by eliminating those answers that are most obviously wrong.
Things to look for in obviously wrong answers include spurious menu choices or utility names, nonexistent software options, and terminology you've never seen. If you've done your homework for an exam, no valid information should be completely new to you. In that case, unfamiliar or bizarre terminology probably indicates a totally bogus answer. In fact, recognizing unlikely answers is probably the most significant way in which preparation pays off at test-taking time!
Numerous questions assume that the default behavior of some particular utility is in effect. If you know the defaults and understand what they mean, this knowledge will help you cut through many potentially tricky problems.
Mastering The Inner Game
In the final analysis, knowledge breeds confidence, and confidence breeds success. If you study the material in this book carefully and review all the practice questions at the end of each chapter, you should become aware of those areas where additional learning and study are required.
Next, follow up by reading some or all of the materials recommended in the "Need To Know More?" section at the end of each chapter. The idea is to become familiar enough with the concepts and situations you find in the sample questions that you can reason your way through similar situations on a real test. If you know the material, you have every right to be confident that you can pass the test.
You should also visit (and print or download) the Test Objectives page for Course 560, "NetWare 5 Administration." Here, you'll find a list of 62 specific test objectives that will help guide your study of all the topics and technologies that Novell thinks are relevant to Test 050-639. In fact, you can use this as a kind of road map to help guide your initial studying and to help you focus your efforts as you gear up to take your practice test(s)and then, for the real thing when you're ready.
After you've worked your way through the book and the test objectives, take the practice test in Chapter 16. This will provide a reality check and help you identify areas to study further. Make sure you follow up and review materials related to the questions you miss on any practice test before scheduling a real test. Only when you've covered all the ground and feel comfortable with the whole scope of the practice test should you take a real one.
If you take the practice test and don't score at least 77 percent correct, you'll want to practice further. Novell provides free practice tests on its The Guide CD. To obtain this CD, you must contact a local NetWare Authorized Education Center (NAEC) and request that one be sent to you. For more information on how to obtain this CD, you can use the Training Locator on the Novell certification pages at http://education.novell.com to locate the NAEC(s) nearest you.
Armed with the information in this book and with the determination to augment your knowledge, you should be able to pass the "NetWare 5 Administration" test. However, you need to work at it, or you'll spend the exam fee more than once before you finally pass. If you prepare seriously, you should do well. Good luck!
A good source of information about Novell certification tests comes from Novell itself. Because its products and technologiesand the tests that go with themchange frequently, the best place to go for test-related information is online.
If you haven't already visited the Novell Education site, do so right now. The Novell Education home page resides at http://education.novell.com (see Figure 1.1).
Note: This page might not be there by the time you read this, or it may be replaced by something new and different, because things change on the Novell site. Should this happen, read the sidebar titled "Coping With Change On The Web."
The menu options on the left side of the home page point to the most important sources of information in these pages. Here are some suggestions of what to check out:
Training Use this link to locate an NAEC in your vicinity, to learn more about available training, or to request The Guide CD (which includes practice tests, among other materials).
Certification This option is the ultimate source of all information about the various Novell certifications. Use this menu entry to find a list of the courses and related tests, including test objectives, test data, a testing FAQ (a list of frequently asked questions about Novell's testing policies, strategies, and requirements), and more.
News & Tools Check this item to get news about new tests, updates to existing tests, retirement of obsolete tests, and for information about software and practice tests.
These are just the high points of what's available on the Novell Education pages. As you browse through themand we strongly recommend that you doyou'll probably find other informational tidbits mentioned that are every bit as interesting and compelling.
The following vendors offer practice tests for Novell certification topics:
www.bfq.com is the Beach Front Quizzer Web site. This company makes practice tests for most of the Novell curriculum.
www.certify.com is the Cyber Pass Web site. This company makes "CNEQuizr."
www.stsware.com is the Self Test Software Web site. This company makes practice tests for most of the Novell curriculum.
www.syngress.com is the Syngress Software Web site. This company has a set of NetWare 5 practice exams in the works. Visit the Web site for more information.
You can find still more sources of practice exams on the Internet if you're willing to spend some time using your favorite search engines.
Here's the bottom line about testing readiness: If you don't score 77 percent or better on the practice test in this book, you'll probably be well served by buying one or more additional practice tests to help get you ready for the real thing. It may even be cheaper than taking the Novell test more than once, and it will certainly increase the pool of potential questions to use as practice.
Coping With Change On The Web
Sooner or later, all the information we've shared with you about the Novell Education pages and the other Web-based resources mentioned throughout the rest of this book will go stale or be replaced by newer information. In some cases, the URLs you find here might lead you to their replacements; in other cases, the URLs will go nowhere, leaving you with the dreaded "404 File not found" error message. When that happens, don't give up.
There's always a way to find what you want on the Web if you're willing to invest some time and energy. Most large or complex Web sitesand Novell's qualifies on both countsoffer a search engine. On all of Novell's Web pages, a Search button appears along the top edge of the page. As long as you can get to Novell's Web site (it should stay at www.novell.com for a long time), use this tool to help you find what you need.
The more focused you can make a search request, the more likely the results will include information you can use. For example, you can search for the string
"training and certification"
to produce a lot of data about the subject in general, but if you're looking for the objectives for Test 050-639, "NetWare 5 Administration," you'll be more likely to get there quickly if you use a search string similar to the following:
"050-639" AND "objectives"
Also, feel free to use general search toolssuch as www.search.com, www.altavista.com, and www.excite.comto look for related information. Although Novell offers great information about its certification tests online, there are plenty of third-party sources of information and assistance that need not follow Novell's party line. Therefore, if you can't find something where the book says it lives, start looking around. If worse comes to worst, you can always email us. We just might have a clue.
Welcome to Exam Cram for NetWare 5 Administration CNE/CNA! This book aims to help you get ready to takeand passNovell certification Test 050-639, titled "NetWare 5 Administration." This Introduction explains Novell's certification programs in general and talks about how the Exam Cram series can help you prepare for Novell's certification tests.
Exam Cram books help you understand and appreciate the subjects and materials you need to pass Novell certification tests. Exam Cram books are aimed strictly at test preparation and review. They do not teach you everything you need to know about a topic (such as the ins and outs of designing a Novell Directory Services tree or everything there is to know about Z.E.N.works). Instead, we (the authors) present and dissect the questions and problems we've found that you're likely to encounter on a test. We've worked from Novell's own training materials, preparation guides, and tests, and from a battery of third-party test preparation tools. Our aim is to bring together as much information as possible about Novell certification tests.
Nevertheless, to completely prepare yourself for any Novell test, we recommend that you begin by taking the Self-Assessment included in this book immediately following this Introduction. This tool will help you evaluate your knowledge base against the requirements for a CNE under both ideal and real circumstances.
Based on what you learn from that exercise, you might decide to begin your studies with some classroom training or by reading one of the many study guides available.
Note: When this book was written, there were no study guides on the "NetWare 5 Administration" test.
We also strongly recommend that you install, configure, and fool around with any software that you'll be tested onespecially NetWare 5 itselfbecause nothing beats hands-on experience and familiarity when it comes to understanding questions you're likely to encounter on a certification test. Book learning is essential, but hands-on experience is the best teacher of all!
Novell Professional Certifications
Novell's various certifications currently encompass six separate programs, each of which boasts its own special acronym (as a would-be certificant, you need to have a high tolerance for alphabet soup of all kinds):
CNA (Certified Novell Administrator) This is the least prestigious of all the certification tracks from Novell. Candidates can demonstrate their skills in any of a number of areas of expertise. This certification requires passing one test in any of five tracks. (Three of the tracks are specific to NetWare versions 3.x, 4.x, and 5; two are specific to GroupWise versions. For the purposes of this book, we assume the NetWare 5 track is the one for you.) Table 1 shows the required test for the CNA certification. For more information about this program and its requirements, visit http://education.novell.com/cna/.
CNE (Certified Novell Engineer) This is the primary target for most people who seek a Novell certification of one kind or another. Candidates who wish to demonstrate their skills in installing and managing NetWare networks make up its primary audience. This certification is obtained by passing six or seven tests, including five or six required core tests (depending on which track you pursue) and a single elective. Table 1 shows the required and elective tests for CNE certification in the NetWare 5 track. For more information about this program and its requirements, visit http://education.novell.com/cne/.
MCNE (Master CNE) Candidates for this certification program must first prove their basic expertise by obtaining CNE certification. To obtain MCNE status, candidates must pass four to six additional tests in any of seven specialized areas. This is Novell's most elite certification. For more information about this program and its requirements, visit http://education.novell.com/mcne/.
CIP (Certified Internet Professional) This certification program is designed for individuals who seek to step into one or more of a variety of professional Internet roles. These roles include that of Certified Internet Business Strategist, Certified Web Designer, Certified Web Developer, Certified Internet Manager, and Certified Internet Architect. To qualify, candidates must pass anywhere from one to five required tests, depending on which role they seek to fill. For more information about this program and its requirements, visit http://www.netboss.com/.
CNI (Certified Novell Instructor) Candidates who wish to teach any elements of the Novell official curriculum (and there is usually an official class tied to each of the Novell certification tests) must meet several requirements to obtain CNI certification. They must take a special instructor training class, demonstrate their proficiency in a classroom setting, and take a special version of the test for each certification topic they wish to teach, to show a higher level of knowledge and understanding of the topics involved. For more information about this program and its requirements, visit http://education.novell.com/cni/.
Novell also offers a Master CNI (MCNI) credential to exceptional instructors who have two years of CNI teaching experience, and who possess an MCNE certification as well.
CNS (Certified Novell Salesperson) This is a newer Novell certification and focuses on the knowledge that sales professionals need to master to present and position Novell's various networking products accurately and professionally. To obtain this certification, an individual must pass a self-study class on sales skills and Novell products, as well as take regular product update training when it becomes available. This level of certification is intended to demonstrate a salesperson's ability to position and represent Novell's many products accurately and fairly. For more information about this program and its requirements, visit http://education.novell.com/powersell/.
Certification is an ongoing activity. Once a Novell product becomes obsolete, Novell certified professionals typically have 12 to 18 months during which they may recertify on new product versions. If individuals do not recertify within the specified period, their certifications become invalid. Because technology keeps changing and new products continually supplant old ones, this should come as no surprise to anyone. Certification is not a one-time achievement, but rather a commitment to a set of evolving tools and technologies.
The best place to keep tabs on Novell's certification program and its various certifications is on the Novell Web site. The current root URL for all Novell certification programs is http://education.novell.com/certinfo/. If this URL doesn't work, try searching for "certification" or "certification programs" from Novell's home page (www.novell.com). You will then find the latest, most up-to-date information about Novell's certification programs.
Taking A Certification Exam
Alas, testing is not free. Each computer-based Novell test costs $95, and if you don't pass, you may retest for an additional $95 for each additional try. In the United States and Canada, tests are administered by Sylvan Prometric and Virtual University Enterprises (VUE). Here's how you can contact them:
Sylvan Prometric Sign up for a test through the company's Web site at www.slspro.com. In the United States or Canada, call 800-233-3382; outside that area, call 612-820-5706.
Virtual University Enterprises Sign up for a test or get the phone numbers for local testing centers through the Web page at www.vue.com. In the United States or Canada, call 800-511-8123 or 888-834-8378; outside North America, call 612-897-7370.
To sign up for a test, you need a valid credit card, or contact either company for mailing instructions to send them a check (in the U.S.). Only when payment is verified, or a check has cleared, can you actually register for a test.
To schedule a test, call the number or visit either of the Web pages at least one day in advance. To cancel or reschedule a test, you must call before 7 p.m. Pacific Standard Time the day before the scheduled test time (or you may be charged, even if you don't show up for the test). When you want to schedule a test, have the following information ready:
Your name, organization, and mailing address.
Your Novell Test ID. (Inside the U.S., this means your Social Security number; citizens of other nations should call ahead to find out what type of identification number is required to register for a test.)
The name and number of the test you wish to take.
A method of payment. (As we've already mentioned, a credit card is the most convenient method, but alternate means can be arranged in advance, if necessary.)
Once you sign up for a test, you'll be informed as to when and where the test is scheduled. Try to arrive at least 15 minutes early. You must supply two forms of identificationone of which must be a photo IDto be admitted into the testing room.
All tests are completely closed-book. In fact, you will not be allowed to take anything with you into the testing area, but you will be furnished with a blank sheet of paper and a pen or, in some cases, an erasable plastic sheet and an erasable pen. We suggest that you immediately write down on that sheet of paper all the information you've memorized for the test. In Exam Cram books, this information appears on a tear-out sheet inside the front cover of each book. You'll have some time to compose yourself, to record this information, and even to take a sample orientation test before you begin the real thing. We suggest you take the orientation test before taking your first test, but because they're all more or less identical in layout, behavior, and controls, you probably won't need to do this more than once.
When you complete a Novell certification test, the software will tell you whether you've passed or failed. Results are broken into topical areas that map to the test's specific test objectives. Even if you fail, we suggest you ask forand keepthe detailed report that the test administrator should print for you. You should use this report to help you prepare for another go-round, if needed.
If you need to retake a test, you'll have to schedule a new test with Sylvan Prometric or VUE and pay another $95.
The first time you fail a test, you can retake the test the next day. However, if you fail a second time, you must wait 14 days before retaking that test. The 14-day waiting period remains in effect for all retakes after the first failure.
Tracking Novell Certification Status
As soon as you pass one of the applicable Novell tests, you'll attain Certified NetWare Administrator (CNA) status. Novell also generates transcripts that indicate which tests you have passed and your certification status. You can check (or print) your transcript at any time by visiting the official Novell site for certified professionals through its login page at http://certification.
novell.com/pinlogin.htm. As the name of the Web page (pinlogin) is meant to suggest, you need an account name and a Personal Identification Number (PIN) to access this page. You'll receive this information by email about two weeks after you pass any exam that might qualify you for CNA or CNE status.
At the Novell certification site, you can also update your personal profile, including your name, address, phone and fax numbers, email address, and other contact information. You can view a list of all certifications that you've received so far and check a complete list of all exams you've taken.
Benefits Of Novell Certification
Once you pass the necessary set of tests (one for CNA, six or seven for CNE, four to six more for the MCNE), you'll become certified (or obtain an additional certification). Official certification normally takes anywhere from four to six weeks, so don't expect to get your credentials overnight. When the package for a qualified certification arrives, it includes a set of materials that contain several important elements:
A certificate, suitable for framing, along with an official membership card.
A license to use the appropriate Novell certified professional logo, which allows you to use that logo in advertisements, promotions, and documents, and on letterhead, business cards, and so on. As part of your certification packet, you'll get a logo sheet, which includes camera-ready artwork. (Note: Before using any artwork, individuals must sign and return a licensing agreement that indicates they'll abide by its terms and conditions.)
A subscription to the NetWare Connection magazine, which provides ongoing data about testing and certification activities, requirements, and changes to the program.
Access to a special Web site, commensurate with your current level of certification, through the http://certification.novell.com/pinlogin.htm login page. You'll find more than your own personal records hereyou'll also find reports of new certification programs, special downloads, practice test information, and other goodies not available to the general public.
Many people believe that the benefits of Novell CNA or CNE certification go well beyond the perks that Novell provides to newly anointed members of these elite groups. For years, job listings have included requirements for CNA, CNE, and so on, and many individuals who complete the program can qualify for increases in pay and/or responsibility. As an official recognition of hard work and broad knowledge, any of the Novell certifications is a badge of honor in many IT organizations, and a requirement for employment in many others.
How To Prepare For An Exam
Preparing for any NetWare-related test (including "NetWare 5 Administration") requires that you obtain and study materials designed to provide comprehensive information about the product and its capabilities that will appear on the specific test for which you are preparing. The following list of materials will help you study and prepare:
The objectives for the course that relates to Test 050-639 appear in the information that Novell provides for Course 560: NetWare 5 Administration. You can read these objectives on the Novell Web site at http://education.novell.com/testinfo/objectives/560tobj.htm. These will also define the feedback topics when you take the test, so this document should be an essential part of your planning and preparation for the exam. You might even want to print a copy and use it along with your other study materials.
General information about Novell tests is also available, including what type of test will be delivered for each topic, how many questions you'll see on any given test, the minimum passing score (which Novell calls a "Cut Score") for each test, and the maximum amount of time allotted for each test. All this information is compiled in a table called "Test Data" that you can read at http://education.novell.com/testinfo/testdata.htm.
In addition, you'll probably find any or all of the following materials useful as you prepare for the "NetWare 5 Administration" test:
Novell Course 560: NetWare 5 Administration Novell Education offers a 5-day, in-depth class that covers the materials for this test at a level intended to permit experienced IT professionals to learn how to install, configure, and manage NetWare 5 with little or no prior experience.
The Novell Support Connection CD This monthly CD-based publication delivers numerous electronic titles on topics relevant to NetWare and other key Novell products and topics, primarily, "Monthly Update" CDs (there are two at the time of this writing). Offerings on these CDs include product facts, technical articles and white papers, tools and utilities, and other information.
A subscription to the Novell Support Connection costs $495 per year (a $100 discount is available to all CNEs and MCNEs as one of the benefits of certification), but it is well worth the cost. Visit http://support.novell.com/ and check out the information under the "Support Connection CD" menu entry for more details.
Classroom Training Although you'll find Novell Authorized Education Centers worldwide that teach the official Novell curriculum, unlicensed third-party training companies (such as Wave Technologies, American Research Group, Learning Tree, Data-Tech, and others) offer classroom training on NetWare 5 Administration as well. These companies aim to help you prepare to pass Test 050-639. Although such training runs upwards of $350 per day, most of the individuals lucky enough to partake (including your humble authors, who've even taught such courses) find them to be quite worthwhile.
Other Publications You'll find direct references to other resources in this book, but there's no shortage of information available about NetWare 5 Administration. To help you sift through the various offerings available, we end each chapter with a "Need To Know More?" section that provides pointers to more complete and exhaustive resources covering the chapter's subjects. This should give you some idea of where we think you should look for further discussion and more details, if you feel like you need them.
By far, this set of required and recommended materials represents a nonpareil collection of sources and resources for NetWare 5 Administration and related topics. We anticipate that you'll find that this book belongs in this company. In the next section, we explain how this book works, and we give you some good reasons why this book counts as a member of the required and recommended materials list.
About This Book
Each topical Exam Cram chapter follows a regular structure, along with graphical cues about important or useful information. Here's the structure of a typical chapter:
Opening Hotlists Each chapter begins with a list of the terms, tools, and techniques that you must learn and understand before you can be fully conversant with that chapter's subject matter. We follow the hotlists with one or two introductory paragraphs to set the stage for the rest of the chapter.
Topical Coverage After the opening hotlists, each chapter covers a series of topics related to the chapter's subject title. Throughout this section, we highlight topics or concepts likely to appear on a test using a special Exam Alert layout, like this:
This is what an Exam Alert looks like. Normally, an Exam Alert stresses concepts, terms, software, or activities that are likely to relate to one or more certification test questions. For that reason, we think any information found offset in Exam Alert format is worthy of unusual attentiveness on your part. Indeed, most of the information that appears on The Cram Sheet appears as Exam Alerts within the text as well.
Pay close attention to any material flagged as an Exam Alert. Although all the information in this book pertains to what you need to know to pass the exam, we flag certain items that are especially important. You'll find what appears in the meat of each chapter to be worth knowing, too, when preparing for the test. Because this book's material is highly condensed, we recommend that you use this book along with other resources to achieve the maximum benefit.
In addition to the Exam Alerts, we have provided tips that will help you build a better foundation for NetWare 5 Administration knowledge. Although the information may not be on the exam, it's certainly related and will help you become a better test-taker.
This is how tips are formatted. Keep your eyes open for these, and you'll become a NetWare 5 Administration expert in no time!
Practice Questions Although we talk about test questions and topics throughout each chapter, this section presents a series of mock test questions and explanations for both correct and incorrect answers. We also try to point out especially tricky questions by using a special icon, like this:
Ordinarily, this icon flags the presence of a particularly devious inquiry, if not an outright trick question. Trick questions are calculated to be answered incorrectly if not read more than once, and carefully, at that. Although they're not ubiquitous, such questions make occasional appearances on the Novell tests. That's why we say test questions are as much about reading comprehension as they are about knowing your material inside out and backwards.
Details And Resources Every chapter ends with a "Need To Know More?" section, which provides direct pointers to Novell and third-party resources offering more details on the chapter's subject. In addition, this section tries to rank or at least rate the quality and thoroughness of the topic's coverage by each resource.
If you find a resource you like in this collection, use it, but don't feel compelled to use all the resources we cite. On the other hand, we recommend only resources we use on a regular basis, so none of our recommendations will be a waste of your time or money. But purchasing them all at once probably represents an expense that many network administrators and would-be CNAs and CNEs might find hard to justify.
The bulk of the book follows this chapter structure slavishly, but there are a few other elements that we'd like to point out. Chapter 16 includes a Sample Test that provides a good review of the material presented throughout the book to ensure you're ready for the exam. Chapter 17 is an Answer Key to the Sample Test that appears in Chapter 16. We suggest you take the sample test when you think you're ready for the "real thing," and that you seek out other practice tests to work on if you don't get at least 77 percent of the questions correct. In addition, you'll find a Glossary, which explains terms, and an index that you can use to track down terms as they appear in the text.
Finally, the tear-out Cram Sheet attached next to the inside front cover of this Exam Cram book represents a condensed and compiled collection of facts and tips that we think you should memorize before taking the test. Because you can dump this information out of your head onto a piece of paper before taking the exam, you can master this information by brute forceyou need to remember it only long enough to write it down when you walk into the test room. You might even want to look at it in the car or in the lobby of the testing center just before you walk in to take the test.
While studying for your "NetWare 5 Administration" test, you may come across terms that we represent a certain way in our material, but that are represented differently in other resources. Some of these are as follows:
NetWare Administrator You may see this referred to as NWAdmin in some resources; however, NWAdmin is not acknowledged by Novell as a copyrighted term. Try not to confuse NetWare Administrator with NETADMIN, which is the text-based version of NetWare Administrator.
Network board A network board is also called a network interface card (NIC), network adapter, network card, and network interface board. Novell uses the term network board most often. However, the network board vendors usually refer to network boards as NICs.
Novell Directory Services (NDS) You may also see this service referred to as NetWare Directory Services (it even appears as such on Novell's own Web site, www.novell.com). However, the official trademark name is Novell Directory Services.
NDS tree The NDS tree is also called the Directory tree and sometime it's simply referred to as the Directory (with a capital D).
Object Trustees property This is also called the ACL, and you'll sometimes see it referred to as the Object Trustees (ACL) property.
One general source of confusion (as is the case with NDS) is that sometimes an "N" in an acronym is thought to stand for "NetWare" when it really stands for "Novell." As long as you know the specifics of the utility itself, you should be okaythe name isn't going to be a huge issue.
How To Use This Book
If you're prepping for a first-time test, we've structured the topics in this book to build on one another. Therefore, some topics in later chapters make more sense after you've read earlier chapters. That's why we suggest you read this book from front to back for your initial test preparation. If you need to brush up on a topic or you have to bone up for a second try, use the index or table of contents to go straight to the topics and questions that you need to study. Beyond helping you prepare for the test, we think you'll find this book useful as a tightly focused reference to some of the most important aspects of the "NetWare 5 Administration" test.
Given all the book's elements and its specialized focus, we've tried to create a tool that will help you prepare forand passNovell Test 050-639, "NetWare 5 Administration." Please share your feedback on the book with us, especially if you have ideas about how we can improve it for future test-takers. We'll consider everything you say carefully, and we'll respond to all suggestions.
Send your questions or comments to us at firstname.lastname@example.org or to our series editor, Ed Tittel, at email@example.com. He coordinates our efforts and ensures that all questions get answered. Please remember to include the title of the book in your message; otherwise, we'll be forced to guess which book you're writing about. And we don't like to guesswe want to know! Also, be sure to check out the Web pages at www.certificationinsider.com and www.lanw.com/examcram, where you'll find information updates, commentary, and certification information.
Thanks, and enjoy the book!
Posted February 1, 2002