Coaching and Mentoring: How to Develop Top Talent and Achieve Stronger Performance

Coaching and Mentoring: How to Develop Top Talent and Achieve Stronger Performance

by Harvard Business School Press
     
 

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ISBN-10: 159139435X

ISBN-13: 9781591394358

Pub. Date: 09/28/2004

Publisher: Harvard Business Review Press


Effective managers know that timely coaching can dramatically enhance their teams' performance. Coaching and Mentoring offers managers comprehensive advice on how to help employees grow professionally and achieve their goals. This volume covers the full spectrum of effective mentoring and the nuts and bolts of coaching. Managers learn how to master special

Overview


Effective managers know that timely coaching can dramatically enhance their teams' performance. Coaching and Mentoring offers managers comprehensive advice on how to help employees grow professionally and achieve their goals. This volume covers the full spectrum of effective mentoring and the nuts and bolts of coaching. Managers learn how to master special mentoring challenges, improve listening skills, and provide ongoing support to their employees. The Harvard Business Essentials series is designed to provide comprehensive advice, personal coaching, background information, and guidance on the most relevant topics in business. Drawing on rich content from Harvard Business School Publishing and other sources, these concise guides are carefully crafted to provide a highly practical resource for readers with all levels of experience and are especially valuable for the new manager. To assure quality and accuracy, a specialized content adviser from a world-class business school closely reviews each volume. Whether you are a new manager seeking to expand your skills or a seasoned professional looking to broaden your knowledge base, these solution-oriented books put reliable answers at your fingertips.

Product Details

ISBN-13:
9781591394358
Publisher:
Harvard Business Review Press
Publication date:
09/28/2004
Series:
Harvard Business Essentials
Pages:
176
Sales rank:
315,802
Product dimensions:
6.08(w) x 9.27(h) x 0.48(d)

Table of Contents

Introductionxi
1What Coaching Is All About: Its Place in Management1
Benefits2
Identifying Coaching Opportunities4
A Four-Step Process8
Summing Up9
2Preparing to Coach: Keep Your Eyes, Ears, and Mind Open11
Begin with Observation12
Create and Test Your Hypothesis14
Listen Carefully15
Estimate the Probability of Improvement16
Ask the Employee to Prepare18
Summing Up19
3Discussion: Where Minds Meet21
Discuss Your Observations22
Be an Active Listener27
Listen for the Emotions Behind the Words28
Move Discussion to Causes30
Summing Up31
4Active Coaching and Follow-Up: Getting Down to Business33
Obtain Agreement on Goals34
Create an Action Plan36
Begin Coaching39
Give and Receive Feedback41
Adopt an Appropriate Approach45
Always Follow Up46
Summing Up47
5Becoming a Better Coach: Beyond the Basics49
Conserve Time and Energy50
Create the Right Climate54
Avoid These Common Mistakes57
Understand the Challenge of Team Coaching59
Practice Makes Perfect61
Summing Up62
6Executive Coaching: When Bosses Need Help63
Why Executive Coaching?65
Two Approaches to Executive Coaching67
What to Look for in an Executive Coach70
Summing Up73
7Mentoring and Management: Developing Human Assets75
Mentoring Versus Coaching76
The Benefits and Costs of Mentoring81
Who Should Have a Mentor?84
Summing Up86
8The Right Match: Advice for Matchmakers87
What Constitutes a Good Match?88
Bosses as Mentors: Pros and Cons89
The Matchmakers93
Recognizing a Good Match95
One Company's Matchmaking Experiment96
Summing Up98
9Being an Effective Mentor: And a Receptive Protege99
Characteristics of Effective Mentors100
How to Mentor Well103
For Proteges: How to Make the Most of Mentoring108
Summing Up110
10Women and Minorities: Special Mentoring Challenges113
Challenges for Female Employees115
A Different Fast Track for Minority Americans117
Summing Up119
11Beyond Traditional Mentoring: Peers and Networks121
Mentoring Peer-to-Peer123
Network Mentoring127
Summing Up129
Appendix A131
Appendix B139
Notes143
Glossary147
For Further Reading149
Index153
About the Subject Adviser157
About the Writer158

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