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Coaching, Counseling & Mentoring: How to Choose & Use the Right Technique to Boost Employee Performance
     

Coaching, Counseling & Mentoring: How to Choose & Use the Right Technique to Boost Employee Performance

by Florence M. Stone
 

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Coaching, counseling, and mentoring can dramatically improve employee productivity and satisfaction. But there's a big difference between continuously encouraging employees to do their jobs well (coaching), attempting to fix poor performance (counseling), and helping top performers excel (mentoring). Unfortunately, most managers don't truly understand how and when to

Overview

Coaching, counseling, and mentoring can dramatically improve employee productivity and satisfaction. But there's a big difference between continuously encouraging employees to do their jobs well (coaching), attempting to fix poor performance (counseling), and helping top performers excel (mentoring). Unfortunately, most managers don't truly understand how and when to do each. Coaching, Counseling & Mentoring provides helpful tools like self-assessments and real-life scenarios, and gives managers specific, practical guidance on using these techniques to improve the performance of all their people.

This updated and revised second edition includes useful scripts for talking to employees about sensitive issues, and new material on topics including working with off-site employees, what to say when an employee denies a problem exists, whether or not to coach temps and part-timers, how to draw the line between the mentoring and supervisory role, and what to do when counseling fails. This is an essential guide for managers who want to build their confidence and skill in getting the most from their people.

Product Details

ISBN-13:
9780814420355
Publisher:
AMACOM
Publication date:
01/03/2007
Edition description:
Second Edition
Pages:
240
Product dimensions:
6.00(w) x 9.00(h) x 0.51(d)
Age Range:
17 Years

Meet the Author

Florence M. Stone (New York, NY) has more than 30 years of experience as a writer and editor with the American Management Association. Her previous books include The Mentoring Advantage and The Manager's Question and Answer Book

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