Coaching for Emotional Intelligence: The Secret to Developing the Star Potential in Your Employees / Edition 1by Bob Wall
Pub. Date: 10/27/2006
Publisher: AMACOM Books
"At some point in their careers, all managers face a frustrating and seemingly insurmountable challenge the highly intelligent, highly skilled direct report who is failing when he should be excelling. Often, this employee is destroying not only his own career, but also the morale of the rest of the team. While this behavior may initially seem willful,
"At some point in their careers, all managers face a frustrating and seemingly insurmountable challenge the highly intelligent, highly skilled direct report who is failing when he should be excelling. Often, this employee is destroying not only his own career, but also the morale of the rest of the team. While this behavior may initially seem willful, it is more than likely due to a lack of emotional intelligence the ability to comprehend one’s emotions, empathize with the feelings of others, and interact with people in ways that promote congenial working relationships. More than any other trait, emotional intelligence is the one variable that can transform a mediocre employee into an exceptional one.
Managers now have a new and demanding role. They must become coaches who help their employees to develop emotional intelligence and the positive interpersonal relationships that result. And while this kind of corrective coaching may seem daunting and unpleasant to many managers, it is also achievable with the right tools.
In Coaching for Emotional Intelligence, Bob Wall offers coaching strategies that will enable every manager to elicit excellence by improving the negative behaviors and communications flaws that are undermining an employee's performance.
The book provides a structured format for formulating and delivering both praise and corrective feedback, as well as a step-by-step method and sample scripts for conducting a coaching session. Readers will:
Overcome the fear of coaching on sensitive, personal issues.
Learn the critical importance of praiseand how to give it.
Understand the influences that shaped the behaviors of the individual being coached.
Determine whether an employee is responding to corrective coaching, when to keep him and when to fire him.
Create an action plan for teaching employees to identify and alter unwanted behavior.
Master spontaneous coaching: delivering praise in 15-20 seconds and corrective feedback within 45 seconds.
Formulate structured conversations when corrective coaching isn’t working.
Create successful, detailed, and clear personal, team, and work evaluations and mission statements.
The first book of its kind, Coaching for Emotional Intelligence is a thoughtful, realistic, and accessible guide that will change the way managers lead in the workplace and will ensure that their employees are reaching their full potential."
- AMACOM Books
- Publication date:
- Edition description:
- New Edition
- Product dimensions:
- 6.20(w) x 9.10(h) x 1.10(d)
- Age Range:
- 17 Years
Table of Contents
THE IMPACT OF EMOTIONAL INTELLIGENCE ON
COACHING AND DEVELOPMENT
Understanding Emotional Intelligence
The Emergence of Emotional Intelligence: Why Sheer Brainpower Just Isn't Enough
Defining Emotional Intelligence
Lynn's Model of Emotional Intelligence
Mastery of Mission, Vision, and Guiding Principles
Self-Awareness and Self-Control
The Role of Emotional Intelligence in Professional Success
Emotional Intelligence and the Complexity of Work
Emotional Intelligence and High IQ Professions
Emotional Intelligence and Leadership
Matching Emotional Intelligence to the Position: The Simmons EQ Profile
How Emotional Intelligence Raises the Bar for Coaching
The Scarcity of Coaching in the Workplace
Why Managers Don't Coach As Often As They Should
The Impact of Emotional Intelligence and Coaching Provided by Managers
Performance Management vs. Coaching for Emotional Intelligence
Coaching and the Diversity of the Human Experience
The Influence of Genetics
Growing Up in a Small Town
Formative Circumstances and Experiences
Everyone Has a Story
Personal Connections: Laying the Foundation for Coaching
Work and Leadership in the Industrial Age
Sweeping Change: Leadership in the Information Age
Can Coaching Have an Impact on Emotional Intelligence?
Five Requirements for Effective Coaching
Improving Your Descriptive Skills
Good Coaching Makes Performance Appraisals Easier
Describing Performance: Elemental Skills for Coaching
Describing Performance in Need of Improvement
Describing Performance That Meets Your Expectations
So Now What Do You Say? A Structured Format for Coaching
FROM THEORY TO PRACTICE: COACHING IN THE REAL WORLD
Praise: Such a Small Effort Such a Huge Return
Why Don't Managers Praise More?
Guidelines for Effective Praise
Structured Format for Praise
Praise to Acknowledge Performance
Praise to Acknowledge Emotional Intelligence
Corrective Coaching for Job Performance
Questions Often Asked About Corrective Coaching
Formulating Corrective Coaching
Examples of Corrective Coaching for Performance
Corrective Coaching to Develop Emotional Intelligence
Behaviors That Require Coaching
Four Steps in Coaching for Emotional Intelligence
Preparing for a Formal Coaching Interview
Gathering and Recording Information
The Coaching Preparation Worksheet
Structuring the Formal Coaching Interview
The Formal Coaching Interview Form
Factors to Consider
Structuring the Interview
The Importance of Follow-Up
Case Study: Sample Formal Coaching Interview
The Limitations of Coaching
Invest Your Coaching Time Wisely
Making the Call: When to Coach and When to Cut Bait
A Failure of Nerve
Responding to Psychological and Physical Conditions
Making a Referral for an Evaluation
About the Author
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