Coaching for Emotional Intelligence: The Secret to Developing the Star Potential in Your Employees / Edition 1

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Overview

"At some point in their careers, all managers face a frustrating and seemingly insurmountable challenge -- the highly intelligent, highly skilled direct report who is failing when he should be excelling. Often, this employee is destroying not only his own career, but also the morale of the rest of the team. While this behavior may initially seem willful, it is more than likely due to a lack of emotional intelligence -- the ability to comprehend one’s emotions, empathize with the feelings of others, and interact with people in ways that promote congenial working relationships. More than any other trait, emotional intelligence is the one variable that can transform a mediocre employee into an exceptional one.

Managers now have a new and demanding role. They must become coaches who help their employees to develop emotional intelligence and the positive interpersonal relationships that result. And while this kind of corrective coaching may seem daunting and unpleasant to many managers, it is also achievable with the right tools.

In Coaching for Emotional Intelligence, Bob Wall offers coaching strategies that will enable every manager to elicit excellence by improving the negative behaviors and communications flaws that are undermining an employee's performance.

The book provides a structured format for formulating and delivering both praise and corrective feedback, as well as a step-by-step method and sample scripts for conducting a coaching session. Readers will:

Overcome the fear of coaching on sensitive, personal issues.

Learn the critical importance of praise--and how to give it.

Understand the influences that shaped the behaviors of the individual being coached.

Determine whether an employee is responding to corrective coaching, when to keep him -- and when to fire him.

Create an action plan for teaching employees to identify and alter unwanted behavior.

Master spontaneous coaching: delivering praise in 15-20 seconds -- and corrective feedback within 45 seconds.

Formulate structured conversations when corrective coaching isn’t working.

Create successful, detailed, and clear personal, team, and work evaluations and mission statements.

The first book of its kind, Coaching for Emotional Intelligence is a thoughtful, realistic, and accessible guide that will change the way managers lead in the workplace -- and will ensure that their employees are reaching their full potential."

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What People Are Saying

From the Publisher

"""A practical book for anyone who wants ideas today about how to coach better tomorrow. Bob Wall knows what he's talking about--and passes that knowledge on to you. His stories and personal reflections put music behind the words."" -- Geoff Bellman, author of Your Signature Path and Getting Things Done When You Are Not in Charge

""Releasing the genius in yourself and others requires an explored life and self-knowledge. Bob Wall has opened the door for readers who hope to achieve these goals."" –Dr. Mehran Ferdowsian, Operations Manager, ATD Global Business

""Bob's structured format for coaching is one that can be easily taught and adapted by everyone. His 'reflections' are quick, mini self-assessments that provide very good insight on the areas managers need to focus on."" -- Johanne Henderson, Continent Manager Training and Organizational Development, BIC Corporation"

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Product Details

  • ISBN-13: 9780814408902
  • Publisher: AMACOM Books
  • Publication date: 10/27/2006
  • Edition description: New Edition
  • Edition number: 1
  • Pages: 240
  • Product dimensions: 6.20 (w) x 9.10 (h) x 1.10 (d)

Meet the Author

Bob Wall is an independent consultant specializing in leadership and team development who has trained and coached thousands of managers. His clients include CapitalOne, Pier One Imports, McDonnell Douglas Aircraft, Aon Corp., Microsoft, GTE, and State Farm Insurance, as well as healthcare, government, and military organizations. He lives in Ridgefield, Connecticut.

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Table of Contents

"Acknowledgments

xiii

Introduction

1

PART I

THE IMPACT OF EMOTIONAL INTELLIGENCE ON

COACHING AND DEVELOPMENT

11

1

Understanding Emotional Intelligence

13

The Emergence of Emotional Intelligence: Why Sheer Brainpower Just Isn't Enough

14

Defining Emotional Intelligence

14

Lynn's Model of Emotional Intelligence

15

Mastery of Mission, Vision, and Guiding Principles

16

Self-Awareness and Self-Control

19

Empathy

20

Social Expertness

25

Personal Influence

30

Skill Application

32

[bpReflections

41

2

The Role of Emotional Intelligence in Professional Success

45

Emotional Intelligence and the Complexity of Work

45

Emotional Intelligence and High IQ Professions

47

Emotional Intelligence and Leadership

48

Matching Emotional Intelligence to the Position: The Simmons EQ Profile

50

Reflections

58

3

How Emotional Intelligence Raises the Bar for Coaching

62

The Scarcity of Coaching in the Workplace

63

Why Managers Don't Coach As Often As They Should

65

The Impact of Emotional Intelligence and Coaching Provided by Managers

67

Performance Management vs. Coaching for Emotional Intelligence

67

Reflections

69

4

Coaching and the Diversity of the Human Experience

71

The Influence of Genetics

72

Growing Up in a Small Town

73

Formative Circumstances and Experiences

75

Everyone Has a Story

80

Reflections

80

PART II

COACHING FUNDAMENTALS

83

5

Personal Connections: Laying the Foundation for Coaching

85

Work and Leadership in the Industrial Age

86

Sweeping Change: Leadership in the Information Age

87

Can Coaching Have an Impact on Emotional Intelligence?

90

Five Requirements for Effective Coaching

91

Reflections

97

6

Improving Your Descriptive Skills

99

Good Coaching Makes Performance Appraisals Easier

100

Describing Performance: Elemental Skills for Coaching

101

Describing Performance in Need of Improvement

105

Describing Performance That Meets Your Expectations

107

Skill Development

110

7

So Now What Do You Say? A Structured Format for Coaching

111

Opening Statement

113

Observation

115

Impact

116

Request

117

[bpSkill Development

118

PART III

FROM THEORY TO PRACTICE: COACHING IN THE REAL WORLD

119

8

Praise: Such a Small Effort -- Such a Huge Return

121

Delivering Praise

121

Why Don't Managers Praise More?

126

Guidelines for Effective Praise

128

Structured Format for Praise

131

Praise to Acknowledge Performance

131

Praise to Acknowledge Emotional Intelligence

134

Reflections

136

Skill Applications

137

9

Corrective Coaching for Job Performance

139

Questions Often Asked About Corrective Coaching

139

Formulating Corrective Coaching

144

Examples of Corrective Coaching for Performance

145

Skill Development

148

Skill Applications

148

10

Corrective Coaching to Develop Emotional Intelligence

150

Core Beliefs

151

Behaviors That Require Coaching

152

Four Steps in Coaching for Emotional Intelligence

155

Spontaneous Coaching

156

Skill Development

161

Skill Applications

162

11

Preparing for a Formal Coaching Interview

163

Gathering and Recording Information

164

The Coaching Preparation Worksheet

164

Skill Application

168

12

Structuring the Formal Coaching Interview

174

The Formal Coaching Interview Form

174

Factors to Consider

177

Structuring the Interview

178

The Importance of Follow-Up

180

Case Study: Sample Formal Coaching Interview

180

Follow-Up Coaching

191

13

The Limitations of Coaching

194

Invest Your Coaching Time Wisely

195

Making the Call: When to Coach and When to Cut Bait

196

A Failure of Nerve

199

Responding to Psychological and Physical Conditions

201

Making a Referral for an Evaluation

205

Reflections

207

Afterword

209

Recommended Readings

211

Index

215

About the Author

221"

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  • Anonymous

    Posted June 5, 2007

    A reviewer

    Author Bob Wall's expertise in coaching employees to develop their 'emotional' attributes is especially helpful for managers who need a plan for improving their relationships with their subordinates. The book offers useful worksheets and forms, and is loaded with practical workplace examples for mentoring your employees to help them build stronger emotional aptitude on the job. We recommend this book to those who want to improve their mentoring skills and the quality of the guidance they are able to offer their subordinates.

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