Coaching for Improved Work Performance, Revised Edition / Edition 3by Ferdinand Fournies
Pub. Date: 11/15/1999
Publisher: McGraw-Hill Professional Publishing
Managing employees in today’s rapidly evolving workplace can sometimes feel like negotiating a minefield. Such recent new trends as flextime, telecommting, 360-degree feedback, the flattening of hierarchies, and the increased use of temps and contract workers present tough new challenges for supervisors in every field. This timely, completely revised and updated edition of Ferdinand Fournies’s classic management coaching "bible" shows you proven ways to get workers to perform at the highest level while eliminating the self-destructive kinds of behaviors that have become increasingly prevalent in recent years.
In this book, you’ll be taught specific face-to-face interventions you can use to enhance performance in every kind of workplace situation--from sales to creative brainstorming. There are also interventions uniquely suited to resolving problems ranging from low productivity to absenteeism to conflicts between individuals. You’ll learn precisely what to say and do so that each person you supervise will want to give you his or her best work--even when that person was previously thought to be a "problem employee." Packed with brand-new case studies from Fournies’s latest research into the dynamics of the modern workplace, this classic guide takes all the guesswork out of becoming the kind of inspired, "hands-on" manager that every company today is looking for!
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Table of Contents
Why Managers Fail as Coaches.So What Does All This Mean? Motivation--The Theories You Can and Can't Use. An Alternative to Psychoterapy. A Theory You Can Put to Practical Use. Avoiding the Communication Problem. A Practical Approach to Managing People in Business. The Magic of Feedback. Coaching Analysis. Coaching: The Face-to-Face Discussion. But What If It Doesn't Work? Coaching Cases. The Requirements for You to Be Successful in Eliminating Employees' Unsatisfactory Performance. Answers for Critical Questions and Problems.
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Read this book, in it's entirety, before judging it. You cannot read just the chapter that applies to your coaching situation, since the author is really presenting a program, not a quick fix. You will get the blow-by-blow of example counseling sessions and finish the book, confident that you too can do this.