Coaching People: Expert Solutions to Everyday Challenges

by Harvard Business Review (Compiler)

Overview

Most managers coach employees by giving them feedback and evaluating their performance, right? Wrong. Coaching differs markedly from other managerial functions. With its wealth of tips, worksheets, and self-assessments, this handy guide shows managers how to use coaching—not only to strengthen direct reports’ skills but also to rev up their performance to unprecedented levels.

Product Details

ISBN-13:	9781422103470
Publisher:	Harvard Business Review Press
Publication date:	01/01/2007
Series:	Pocket Mentor
Edition description:	First Trade Paper Edition
Pages:	96
Product dimensions:	5.00(w) x 7.00(h) x (d)

Table of Contents

Mentor's Message: Coaching as a Lifelong Process     ix
Coaching: The Basics     1
What Is Coaching?     3
What coaching is and what coaching is not     4
Coaching with Purpose     5
When should coaching take place?     6
How to Know When to Coach     9
Observing     10
How to Develop Coaching Skills     19
Listen actively     21
Ask questions     22
Advocate for your opinions     24
Give feedback as a coach     25
Receive feedback as a coach     27
Build agreement     28
How to Manage a Coaching Session     31
Prepare for the coaching session     32
Conducting the coaching session     33
Develop an action plan     34
Coach beyond the session     37
How to Customize Your Coaching     39
Selecting a coaching style     40
Combine the roles of evaluator and coach     43
Tips and Tools     47
Tools for Coaching People     49
Test Yourself     57
Answers to test questions     60
To Learn More     63
Sources for CoachingPeople     69
Notes     71