Comebacks at Work: Using Conversation to Master Confrontation [NOOK Book]

Overview

The workplace guide to putting "I wish I'd said" moments in the past

Ever wish that you could have a "do over" after a conversation at work? Do you often find yourself regretting what you've said to a coworker—or kicking yourself for not saying something better, stronger, or more precise? If so, you're like most people, and in Comebacks at Work, management professor and consultant Kathleen Kelley Reardon, Ph.D., provides the tips and tools ...

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Comebacks at Work: Using Conversation to Master Confrontation

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Overview

The workplace guide to putting "I wish I'd said" moments in the past

Ever wish that you could have a "do over" after a conversation at work? Do you often find yourself regretting what you've said to a coworker—or kicking yourself for not saying something better, stronger, or more precise? If so, you're like most people, and in Comebacks at Work, management professor and consultant Kathleen Kelley Reardon, Ph.D., provides the tips and tools you need to know what to say—and how to say it better—next time.

In this compelling, entertaining book, Reardon argues that we are responsible for 75 percent of the way we're treated at work, and our success—or failure—at the workplace depends largely on how we handle ourselves in conversation with our colleagues. To break free of the stale scripts and expected actions that allow politically astute people to manipulate us, we must increase our conversational awareness and effectively employ what Reardon calls "comebacks." Comebacks at Work provides a game plan for doing so and explains:

  • Why some comebacks work, while others fall flat;
  • Why our mind goes blank when we are confronted, and how to overcome that response;
  • How to determine which comebacks work, and when to use them.

Every conversation is different, and while many situations are common, one set of comebacks isn't enough. Offering a personalized repertoire of comebacks and a plan for using them strategically as well as the skills you will need to package them for maximum effect, Comebacks at Work will prepare you for any difficult conversation that comes your way.

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Editorial Reviews

Publishers Weekly
A handbook for anyone who’s ever walked away from a work confrontation, fuming--only to think of the perfect rejoinder an hour later. Reardon (The Secret Handshake) breaks down the “art of the comeback,” emphasizing preparation, keeping your cool, and handling conflicts with a carefully thought-out strategy, pointing out that each of us is at least 75% responsible for how people respond to us. She helps readers change their mindsets, getting past the mental models learned early in life that we later use for dealing with emotional or threatening issues at work. Through a thorough briefing of the different kinds of bullies we might face at work--the puppeteer, the complainer, etc.--and strategies for telling when it’s best to walk away and when it’s time to engage, she guides readers to self-discovery and skills, from honing their gut instincts to mastering facial expressions and gestures needed to overcome “comeback brain freeze.” A lively, encouraging book, bound to banish l’esprit d’escalier forever. (Oct.)
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Product Details

  • ISBN-13: 9780062083685
  • Publisher: HarperCollins Publishers
  • Publication date: 1/18/2011
  • Sold by: HARPERCOLLINS
  • Format: eBook
  • Pages: 240
  • Sales rank: 309,957
  • File size: 2 MB

Meet the Author

Kathleen Kelley Reardon, Ph.D, is a professor of management at the Marshall School of Business at the University of Southern California; a consultant and speaker at such major corporations as Pfizer, Siemens, Epson, IBM, News Corporation, and Toyota; and one of HuffingtonPost.com's signature and top bloggers, whose writing is frequently picked up and featured on Yahoo. She has appeared on Good Morning America with Charlie Gibson and Nancy Snyderman, NBC Nightly News, The Today Show, and Bloomberg. She is the author of nine books, including The Secret Handshake, It's All Politics, and The Skilled Negotiator. Dr. Reardon is also a distinguished fellow of First Star, which advocates for the rights and education of children at risk. She lives in Rhode Island.

Christopher T. Noblet is a freelance writer and editor with a background in speech writing and public affairs. He has an M.A. from the University of Connecticut and an international M.B.A. from the University of Southern California. He writes for Audiophile Voice magazine and also lives in Rhode Island.

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Table of Contents

Author's Note

Introduction The Art of the Comeback 1

Chapter One Why Communication Matters 5

Chapter Two Getting Started 11

Chapter Three Assessing Your Baseline Comeback Skill 29

Chapter Four The Perils of Patterns 51

Chapter Five Overcoming Comeback Brain Freeze 71

Chapter Six Choosing a Relevant Comeback 87

Chapter Seven The Gut Check 123

Chapter Eight When Conflict Is Inevitable 139

Chapter Nine Pulsing the Other Person 159

Chapter Ten Assessing the Situation 177

Chapter Eleven Ten Questions to Ask Yourself 195

Conclusion A Few Final Thoughts 213

Acknowledgments 217

Notes 219

Index 225

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Customer Reviews

Average Rating 4.5
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Sort by: Showing all of 3 Customer Reviews
  • Anonymous

    Posted July 12, 2013

    V

    Is it good for saying it to someone

    Was this review helpful? Yes  No   Report this review
  • Posted August 16, 2011

    more from this reviewer

    Savvy communication guide on how to defeat workplace bullies

    Find the words you have been dying to say when people challenge you and receive the respect you deserve. Kathleen Kelley Reardon (writing with Christopher T. Noblet) offers insightful tips and tools that can help you respond more effectively - and without hesitation - to snide comments from insulting, bossy or troublesome co-workers. If you don't feel ready to fight with office bullies, don't worry. Reardon also provides a variety of less confrontational ways to deal with them. You may find a few of her ripostes a bit unrealistic or harsh - though often she suggests a tough answer only in response to someone else's provocative meanness. Overall, most of her examples are useful, helpful and effective in fighting that sinking feeling of not know what to say - until hours later. getAbstract recommends her behavioral insights, real-life anecdotes and snappy comebacks.

    Was this review helpful? Yes  No   Report this review
  • Anonymous

    Posted July 1, 2011

    No text was provided for this review.

Sort by: Showing all of 3 Customer Reviews

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