The Commercialization of Intimate Life: Notes from Home and Work

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Arlie Russell Hochschild, author of three New York Times Notable Books, has been one of the freshest and most popular voices in feminist sociology over the last decades. Her influential, unusually perceptive work has opened up new ways of seeing family life, love, gender, the workplace, market transactions--indeed, American life itself. This book gathers some of Hochschild's most important and most widely read articles in one place, includes new work, and brings several essays to American audiences for the first time. Each chapter reflects on the complex negotiations we make day to day to juggle the conflicting demands of love and work. Taken together, they are a compelling, often startling, look at how our everyday lives are shaped by modern capitalism.
These essays, rich with the details of everyday life, explore larger social issues by looking at a series of intimate moments in people's lives. Among them, "Love and Gold" investigates the globalization of love by focusing on care workers who leave their own children and elderly to care for children and the elderly in wealthy countries. In "The Commodity Frontier," Hochschild considers an Internet ad for a "beautiful, smart, hostess, good masseuse--$400/week," and explores our responses to personal services for hire. In "From the Frying Pan into the Fire" she asks if capitalism is a religion. In addition to these recent essays, several of Hochschild's important early essays, such as "Inside the Clockwork of Male Careers," have been revised and updated for this collection.
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Editorial Reviews

The Washington Post
Many have lamented this state of affairs, but no one has written about it with Hochschild's intelligence, originality and on-the-ground knowledge. What is to be done? Hochschild, very much a feminist of her times, believes that the personal is as political as it was 30 years ago, when Evans's heroines invented the slogan. As with so many good feminist books these days, the analysis is terrifically persuasive, but the prognosis for change is vague. Can Girl Power jumpstart the stalled revolution? The prospects seem dim. — Christine Stansell
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Product Details

  • ISBN-13: 9780520214873
  • Publisher: University of California Press
  • Publication date: 4/24/2003
  • Pages: 322
  • Product dimensions: 6.13 (w) x 9.25 (h) x 0.88 (d)

Meet the Author

Arlie Russell Hochschild is Professor of Sociology at the University of California, Berkeley. She is author of The Time Bind: When Work Becomes Home and Home Becomes Work (1997), The Second Shift: Working Parents and the Revolution at Home (1989), and The Managed Heart: Commercialization of Human Feeling (California, 1983), all cited as Notable Books of the Year by the New York Times. She is also author of The Unexpected Community (California, 1973), and she has received the American Sociological Association Award for Public Understanding of Sociology.

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Read an Excerpt

The Commercialization of Intimate Life

Notes from Home and Work
By Arlie Russell Hochschild

University of California

Copyright © 2003 Regents of the University of California
All right reserved.

ISBN: 0-520-21488-9

Chapter One

From the Frying Pan into the Fire

An advertisement for Quaker Oats cereal in an issue of Working Mother magazine provides a small window on the interplay between consumption and the application of the idea of efficiency to private time in modern America. In the ad, a mother, dressed in a business suit, affectionately hugs her smiling son. Beneath the image, we read: "Instant Quaker Oatmeal, for moms who have a lot of love but not a lot of time." The ad continues with a short story: "Nicky is a very picky eater. With Instant Quaker Oatmeal, I can give him a terrific hot breakfast in just 90 seconds. And I don't have to spend any time coaxing him to eat it!"

The ad then presents "facts" about mother and child: "Sherry Greenberg, with Nicky, age four and a half, Hometown: New York City, New York, Occupation: Music teacher, Favorite Flavor: Apples and Cinnamon." The designers of this ad, we could imagine, want us to feel we've been let in on an ordinary moment in a middle-class American morning. In this ordinary moment, Sherry Greenberg is living according to a closely scheduled, rapidly paced "adult" time, while Nicky is living according to a more dawdling, slowly paced "child" time. So the mother faces a dilemma. To meet her work deadline, she must get Nicky on "adult" time. But to be a good mother it is desirable to give her child a hot breakfast-"hot" being associated with devotion and love. To cook the hot breakfast, though, Sherry needs time. The ad suggests that it is the cereal itself that solves the problem. It conveys love because it is hot, but it permits efficiency because it's quickly made. The cereal would seem to reconcile an image of American motherhood of the 1950s with the female work role of 2000 and beyond.

The cereal also allows Sherry to avoid the unpleasant task of struggling with her child over scarce time. In the ad, Nicky's slow pace is implicitly attributed to his character ("Nicky is a very picky eater") and not to the fact that he is being harnessed to an accelerating pace of adult work time or protesting an adult speed-up by staging a "slowdown." By permitting the mother to avoid a fight with her son over time, the ad brilliantly evokes a common problem and proposes a commodity as a solution.

Attached to the culture of time shown in the ad is a key but hidden social logic. This modern working mother is portrayed as resembling Frederick Taylor, the famed efficiency expert of modern industry. The principle of efficiency is not located, here, at work in the person of the owner, the foreman, or the worker. It is located in the worker-as-mother. We do not see a boss pressing the worker for more efficiency at the office. Instead, we see a mother pressing her son to eat more efficiently at home. This efficiency-seeking is transferred from man to woman, from workplace to home, and from adult to child. Nicky becomes his own task master, quickly gobbling his breakfast himself because it is so delicious. Frederick Taylor has leapt the fence from factory to home, adult to child, and jumped, it seems, into the cereal box itself. Frederick Taylor has become a commodity. It provides efficiency. Thus, the market reinforces the idea of efficiency twice-once at a locus of production, where the worker is pressed to work efficiently, and again, as a supplier of consumer goods, where it promises to deliver the very efficiency it also demands.

Quaker Oats cereal may be a paradigm for a growing variety of goods and services-frozen dinners, computer shopping services, cell phones, and the like-that claim to save time for busy working parents. They often save time at home. But the ethic of "saving time" raises the question of what we want to save time for. In the case above, the photo of the happy mother and child suggests that the mother is rushing her son through breakfast, not to race out to an all-absorbing job at a dot-com company, but to teach a few piano lessons. The picture doesn't challenge our idea of the primacy, even sacredness, of Nicky's home. So we don't much notice the sly insinuation of Frederick Taylor into the scene.

Conventional versus Unconventional Wisdom

If, through modern Western eyes, the Greenbergs of this ad were a normal family, we could imagine them feeling that family life superseded all other aspects of life. That is, according to modern conventional wisdom, a happy family life is an end in itself. Earning and spending money are the means for achieving this end. Home and community are primary; workplace and mall are secondary. When we go out to work, it's to put bread on the table for the family. When we shop at the mall, it's often to buy a Christmas, birthday, or house present "for the family." Put in other terms, we often see the home and the community as sacred, and the workplace and the mall as profane. We are who we are at home and in our communities. We do what we do at work and buy what we buy at the mall.

To be sure, we make exceptions for the odd workaholic here or shopaholic there, but, as the terms imply, an overconcern with the profane realms of work and mall are, given this way of seeing things, off moral limits. Sherry Greenberg fits right in. She is in her kitchen feeding her son. She has what one imagines to be a manageable job. It's just that she's wanting to hurry things along a bit.

Implicit in this conventional view of family life is the idea that our use of time is like a language. We speak through it. By either what we say we want to spend time doing or what we actually spend time doing, we say what it is we hold sacred. Maybe we don't think of it just this way, but we assume that each "spending time" or each statement of feeling about time ("I wish I could spend time") is a bow from the waist to what we hold dear. It is a form of worship. Again, Sherry Greenberg is symbolizing the importance of family. It's just that she's slightly on the edge of that conventional picture because she's in a hurry to get out of it. The Quaker Oats ad both appeals to this family-comes-first picture of life and subtly challenges it, by taking sides with her desire to feed Nicky "efficiently."

The subtle challenge of the ad points, I believe, to a larger contradiction underlying stories like that of the Greenbergs. Reflecting on my research on the Fortune 500 company I call Amerco, I'll try to explore it. Increasingly, our belief that family comes first conflicts with the emotional draw of both workplace and mall. Indeed, I would argue that a constellation of pressures is pushing men and women further into the world of workplace and mall. And television-a pipeline, after all, to the mall-is keeping them there. Family and community life have meanwhile become less central as places to talk and relate, and less the object of collective rituals.

Many of us respond to these twin trends, however, not by turning away from family and community, but by actually elevating them in moral importance. Family and community are not a realm in decline, as David Popenoe argues about the family and Robert Putnam argues for the community. To many people, both have become even more important morally. We encapsulate the idea of the cherished family. We separate ideal from practice. We separate the idea of "spending time with X" from the idea of "believing in the importance of X." We don't link what we think with what we do. Or as one Amerco employee put it, using company language, "I don't walk the talk at home." This encapsulation of our family ideal allows us to accommodate to what is both a pragmatic necessity and a competing source of meaning-the religion of capitalism. I say pragmatic necessity, because most Americans, men and women alike, have to work for food and rent.

At the same time, a new cultural story is unfolding. It is not that capitalism is an unambiguous object of worship. After all, American capitalism is, in reality, a highly complex, internally diverse economic system for making, advertising, and selling things. But, without overstating the case, it seems true that capitalism is a cultural as well as an economic system and that the symbols and rituals of this cultural system compete with, however much they seem to serve, the symbols and rituals of community and family. This means that working long hours and spending a lot of money-instead of spending time together-have increasingly become how we say "I love you" at home. As Juliet Schor argues in The Overspent American, over the last twenty years, Americans have raised the bar on what feels like enough money to get along. In l975, according to a Roper poll, 10 percent of people mentioned a second color TV as part of "the good life," and 28 percent did in l991. A l995 Merck Family Fund poll showed that 27 percent of people who earned $100,000 or more agreed with the statement, "I cannot afford to buy everything I really need." At the same time, between l975 and l991, the role of family in people's idea of "the good life" declined while the importance of having money increased. The importance of having a happy marriage to "the good life" declined from 84 percent in l975 to 77 percent in l991. Meanwhile having "a lot of money" went from 38 percent in l975 to 55 percent in l991.

How much of a stretch is it, I wonder, to go from the trends Schor points out to Harvey Cox's daring thesis: that capitalism has become a religion? As Cox puts it:

Just as a truly global market has emerged for the first time in human history, that market is functioning without moral guideposts and restraints, and it has become the most powerful institution of our age. Even nation-states can often do little to restrain or regulate it. More and more, the idea of "the market" is construed, not as a creation of culture ("made by human hands," as the Bible says about idols), but as the "natural" way things happen. For this reason, the "religion" the market generates often escapes criticism and evaluation or even notice. It becomes as invisible to those who live by it as was the religion of the preliterate Australians whom Durkheim studied, who described it as just "the way things are."

Capitalism has, Cox suggests, its myth of origin, its legends of the fall, its doctrine of sin and redemption, its notion of sacrifice (state belt-tightening), and its hope of salvation through the free market system. Indeed, if in the Middle Ages the church provided people with a basic orientation to life, the multinational corporation's workplace, with its "mission statements," its urgent deadlines, its demands for peak performance and total quality, does so today. Paradoxically, what would seem like the most secular of systems (capitalism), organized around the most profane of activities (making a living, shopping), provides a sense of the sacred. So what began as a means to an end-capitalism the means, a good living as the end-has become an end itself. It's a case of mission drift writ large. The cathedrals of capitalism dominate our cities. Its ideology dominates our airwaves. It calls for sacrifice, through long hours of work, and offers its blessings, through commodities. When the terrorists struck the twin towers on 9/11, they were, perhaps, aiming at what they conceived of as a more powerful rival temple, another religion. Heartless as they were, they were correct to see capitalism, and the twin towers as its symbol, as a serious rival religion.

Like older religions, capitalism partly creates the anxieties to which it poses itself as a necessary answer. Like the fire-and-brimstone sermon that begins with "Man, the lowly sinner," and ends with "Only this church can redeem you," so the market ethos defines the poor or unemployed as "unworthy slackers" and offers work and a higher standard of living as a form of salvation. Capitalism is not, then, simply a system in the service of family and community; it competes with the family. When we separate our fantasy of family life, our ideas of being a "good mother and father" from our daily expressions of parenthood, our ideals live timelessly on while we worship at the biggest altar in town, with ten hour days and long trips to the mall.

A constellation of forces seems to be pressing in the direction of the religion of capitalism. And while no one wants to go back to the "frying pan" of patriarchy, we need to look sharp about the fire of market individualism under capitalism. It is in the spirit of looking at that fire that we can examine several conditions that exacerbate the tendency to apply the principle of efficiency to private life.

The first factor is the inevitable-and on the whole I think beneficial-movement of women into the paid workforce. Exacerbating this squeeze on time is the overall absence of government or workplace policies that foster the use of parental leave or shorter, more flexible hours. Over the last twenty years, workers have also been squeezed by a lengthening workweek. According to a recent International Labor Organization report on working hours, Americans are putting in longer hours than workers of any other industrialized nation. We now work two weeks longer each year than our counterparts in Japan, the vaunted long-work-hour capital of the world. American married couples and single-parent families are also putting in more hours in the day and more weeks in the year than they did thirty years ago. Counting overtime and commuting time, a 1992 national sample of men averaged 48.8 hours of work, and women, 41.7. Work patterns vary by social class, ethnicity, race, and the number and ages of children, of course. But, overall, between 1969 and 1996 the increase in American mothers' paid work combined with a shift toward single-parent families has led to an average decrease of 22 hours a week of parental time available (outside of paid work) to spend with children. And the emotional draw of a work culture is sometimes strong enough to out-compete a weaker family culture (see "Emotional Geography and the Flight Plan of Capitalism," chapter 15).

The Other Side of the Market Religion: Not Walking the Talk at Home

If capitalism began as a means but became an end in itself, then families and local communities must daily face a competing urgency system and a rival conception of time. Company deadlines compete with school plays. Holiday sales at the mall vie with hanging out at home. The company's schedule and rules have come, for workers, to define those of families.


Excerpted from The Commercialization of Intimate Life by Arlie Russell Hochschild Copyright © 2003 by Regents of the University of California . Excerpted by permission.
All rights reserved. No part of this excerpt may be reproduced or reprinted without permission in writing from the publisher.
Excerpts are provided by Dial-A-Book Inc. solely for the personal use of visitors to this web site.

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Table of Contents

Introduction: Two Sides of an Idea 1
Pt. 1 A Culture of Psychic Divestment
1 The Commercial Spirit of Intimate Life and the Abduction of Feminism: Signs from Women's Advice Books 13
2 The Commodity Frontier 30
3 Gender Codes and the Play of Irony 45
4 Light and Heavy: American and Japanese Advice Books for Women 58
Pt. 2 A Feelingful Self
5 The Capacity to Feel 75
6 Working on Feeling 87
7 The Economy of Gratitude 104
8 Two Ways to See Love 119
9 Pathways of Feeling 127
Pt. 3 The Referred Pain of a Troubled Society
10 From the Frying Pan into the Fire 141
11 The Colonized Colonizer: Cruelty and Kindness in Mother-Daughter Bonds 149
12 The Fractured Family 161
13 Children as Eavesdroppers 172
Pt. 4 The Ecology of Care
14 Love and Gold 185
15 Emotional Geography and the Flight Plan of Capitalism 198
16 The Culture of Politics: Traditional, Postmodern, Cold Modern, and Warm Modern Ideals of Care 213
Pt. 5 Speaking Personally
17 Inside the Clockwork of Male Careers 227
Notes 255
Bibliography 281
Index 303
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