Common Sense Government: Works Better and Costs Less

Overview

The federal government is ailing and needs a cure. The cure lies in embracing a principle long known to the American people but little recognized by Washington - until now: common sense. In this pathbreaking report, Vice President Al Gore, presiding over the National Performance Review, at the request of President Clinton, charts a fundamental shift in how government conducts itself. This report understands that a government that recognizes who its real customers are, works with them to understand their needs, ...
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Common Sense Government: Works Better and Costs Less

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Overview

The federal government is ailing and needs a cure. The cure lies in embracing a principle long known to the American people but little recognized by Washington - until now: common sense. In this pathbreaking report, Vice President Al Gore, presiding over the National Performance Review, at the request of President Clinton, charts a fundamental shift in how government conducts itself. This report understands that a government that recognizes who its real customers are, works with them to understand their needs, and puts them first, not last, is a government that deserves to govern.
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Product Details

  • ISBN-13: 9781410223548
  • Publisher: University Press of the Pacific
  • Publication date: 5/25/2005
  • Pages: 168
  • Product dimensions: 0.36 (w) x 8.25 (h) x 11.00 (d)

Meet the Author

Al Gore
Al Gore
Al Gore was inaugurated as the 45th vice president of the United States on January 20, 1993, and served for eight years. He is the author of the bestsellers Earth in the Balance, An Inconvenient Truth, and The Assault on Reason and was featured in an Academy Award-winning documentary. He was a co-recipient of the Nobel Peace Prize in 2007.
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Table of Contents

Foreword v
Acknowledgments ix
Introduction xv
Overview 3
Calling in the Real Experts 3
There's a Wrong Way and a Right Way 6
Reclaiming Government "For the People" 6
Delivering the Goods at Last 13
It's Never Finished 14
1 A Government That Makes Sense 18
The Real Business of Government 19
Americans Want a Government That Works Better, Costs Less 22
Why We Have a Federal Government 24
How Things Got Out of Hand 27
Failing to Change with a Changing World 31
Going by the Book 33
Re-creating Common Sense Government 36
2 Getting Results 39
Results, Not Rules 43
What Americans Want: Fewer Rules, More Sense 44
It's Not So Much the "What" as the "How" 45
Get Rid of Bad Rules and Make Good Ones Easier to Understand 48
Make It Easier for Us to Do What Needs to Be Done 51
Assume We're Honest, Not Dishonest; Intelligent, Not Stupid 53
The Results: Working Better and Costing Less 56
Progress Report: Cutting Obsolete Regulations, Pointless Paperwork 58
Progress Report: Rewarding Results, Not Red Tape 62
Progress Report: Getting Out of Washington, Creating Partnerships 66
Progress Report: Negotiating, Not Dictating 73
The Road Ahead 75
3 Putting Customers First 77
The Service Revolution 79
What Americans Say Good Service Means 81
Ask Us What We Want 81
Don't Tell Us "That's Not My Department" 84
Treat Us with Courtesy, Respect...and Enthusiasm 86
Make It Easy 87
Provide Reliable, Timely Help 88
The Results: A Government That Serves 90
Progress Report: Asking and Listening 91
Progress Report: Establishing Customer Service Standards 94
Progress Report: Benchmarking the Best in Business 95
Progress Report: Using Technology to Serve Customers Better 99
Progress Report: Measuring and Rewarding Service 101
The Road Ahead 104
4 Getting Our Money's Worth 109
What Americans Want: A Businesslike Government 110
Stop Doing Unnecessary Things 111
Buy Smart 114
Hold Government Accountable 116
The Results: A Smaller, Better, Faster, Cheaper Government 117
Progress Report: Reducing, Eliminating, Spinning Off Programs 119
Progress Report: Using Best Management Practices 126
Progress Report: Measuring and Benchmarking the Best in Business 130
Progress Report: Partnering with Business 132
Progress Report: Selling Obsolete Inventory 133
The Road Ahead 136
More Measurement, More Accountability 136
More Competition, More Privatization 138
5 Conclusion 140
Making "Good Enough for Government Work" Mean "Best"--Again 140
A Matter of Trust 142
Personal Responsibility 144
Notes 145
Appendices
A. Status of Major Recommendations by Agency 151
B. Status of Major Recommendations Affecting Governmental Systems 189
C. New Recommendations by Agency 214
D. Regulatory Reform Efforts 270
E. Summary of Savings to Date 291
F. Presidential and Congressional Actions Taken 298
Additional Resources 312
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