Common Sense Government: Works Better and Costs Less

Be the first to write a review

Overview

The federal government is ailing and needs a cure. The cure lies in embracing a principle long known to the American people but little recognized by Washington - until now: common sense. In this pathbreaking report, Vice President Al Gore, presiding over the National Performance Review, at the request of President Clinton, charts a fundamental shift in how government conducts itself. This report understands that a government that recognizes who its real customers are, works with them to understand their needs, ...
See more details below
Available through our Marketplace sellers.
See All Options
Other sellers (Paperback)
  • All (2) from $24.85   
  • New (2) from $24.85   
Close
Sort by
Page 1 of 1
Showing All
Note: Marketplace items are not eligible for any BN.com coupons and promotions
$24.85
thebooksource
Seller since 2008

Feedback rating:

(547)

Condition:

New — never opened or used in original packaging.

Like New — packaging may have been opened. A "Like New" item is suitable to give as a gift.

Very Good — may have minor signs of wear on packaging but item works perfectly and has no damage.

Good — item is in good condition but packaging may have signs of shelf wear/aging or torn packaging. All specific defects should be noted in the Comments section associated with each item.

Acceptable — item is in working order but may show signs of wear such as scratches or torn packaging. All specific defects should be noted in the Comments section associated with each item.

Used — An item that has been opened and may show signs of wear. All specific defects should be noted in the Comments section associated with each item.

Refurbished — A used item that has been renewed or updated and verified to be in proper working condition. Not necessarily completed by the original manufacturer.

New
0788139088 **New** copy, different cover image,contents in unmarked EXCELLENT condition; ships USPS with delivery confirmation in US 819A

Ships from: Carson, VA

Usually ships in 1-2 business days

  • •Standard, 48 States
  • •Standard (AK, HI)
$24.85
Diane Publishing Co. PA
Seller since 2005

Feedback rating:

(273)

Condition: New
1998 Paperback New Ships in 24 Hours: 100% Money Back Guarantee! This is a reprint of a government report. Successful business for 25 years. Carefully Packed!

Ships from: Darby, PA

Usually ships in 1-2 business days

  • •Canadian
  • •International
  • •Standard, 48 States
  • •Standard (AK, HI)
  • •Express, 48 States
  • •Express (AK, HI)
Page 1 of 1
Showing All
Close
Sort by
Common Sense Government: Works Better and Costs Less

Available on NOOK devices and apps  
  • Nook Devices
  • NOOK HD/HD+ Tablet
  • NOOK
  • NOOK Color
  • NOOK Tablet
  • Tablet/Phone
  • NOOK for Windows 8 Tablet
  • NOOK for iOS
  • NOOK for Android
  • NOOK Kids for iPad
  • PC/Mac
  • NOOK for Windows 8
  • NOOK for PC
  • NOOK for Mac
  • NOOK Study
  • NOOK for Web

Want a NOOK? Explore Now

This digital version does not exactly match the paperback displayed here.
NOOK Book (eBook)
$11.99
BN.com price

More About This Book

Overview

The federal government is ailing and needs a cure. The cure lies in embracing a principle long known to the American people but little recognized by Washington - until now: common sense. In this pathbreaking report, Vice President Al Gore, presiding over the National Performance Review, at the request of President Clinton, charts a fundamental shift in how government conducts itself. This report understands that a government that recognizes who its real customers are, works with them to understand their needs, and puts them first, not last, is a government that deserves to govern.
Read More Show Less

Product Details

  • ISBN-13: 9780788139086
  • Publisher: DIANE Publishing Company
  • Publication date: 12/1/1998
  • Pages: 160

Table of Contents

Foreword v
Acknowledgments ix
Introduction xv
Overview 3
Calling in the Real Experts 3
There's a Wrong Way and a Right Way 6
Reclaiming Government "For the People" 6
Delivering the Goods at Last 13
It's Never Finished 14
1 A Government That Makes Sense 18
The Real Business of Government 19
Americans Want a Government That Works Better, Costs Less 22
Why We Have a Federal Government 24
How Things Got Out of Hand 27
Failing to Change with a Changing World 31
Going by the Book 33
Re-creating Common Sense Government 36
2 Getting Results 39
Results, Not Rules 43
What Americans Want: Fewer Rules, More Sense 44
It's Not So Much the "What" as the "How" 45
Get Rid of Bad Rules and Make Good Ones Easier to Understand 48
Make It Easier for Us to Do What Needs to Be Done 51
Assume We're Honest, Not Dishonest; Intelligent, Not Stupid 53
The Results: Working Better and Costing Less 56
Progress Report: Cutting Obsolete Regulations, Pointless Paperwork 58
Progress Report: Rewarding Results, Not Red Tape 62
Progress Report: Getting Out of Washington, Creating Partnerships 66
Progress Report: Negotiating, Not Dictating 73
The Road Ahead 75
3 Putting Customers First 77
The Service Revolution 79
What Americans Say Good Service Means 81
Ask Us What We Want 81
Don't Tell Us "That's Not My Department" 84
Treat Us with Courtesy, Respect...and Enthusiasm 86
Make It Easy 87
Provide Reliable, Timely Help 88
The Results: A Government That Serves 90
Progress Report: Asking and Listening 91
Progress Report: Establishing Customer Service Standards 94
Progress Report: Benchmarking the Best in Business 95
Progress Report: Using Technology to Serve Customers Better 99
Progress Report: Measuring and Rewarding Service 101
The Road Ahead 104
4 Getting Our Money's Worth 109
What Americans Want: A Businesslike Government 110
Stop Doing Unnecessary Things 111
Buy Smart 114
Hold Government Accountable 116
The Results: A Smaller, Better, Faster, Cheaper Government 117
Progress Report: Reducing, Eliminating, Spinning Off Programs 119
Progress Report: Using Best Management Practices 126
Progress Report: Measuring and Benchmarking the Best in Business 130
Progress Report: Partnering with Business 132
Progress Report: Selling Obsolete Inventory 133
The Road Ahead 136
More Measurement, More Accountability 136
More Competition, More Privatization 138
5 Conclusion 140
Making "Good Enough for Government Work" Mean "Best"--Again 140
A Matter of Trust 142
Personal Responsibility 144
Notes 145
Appendices
A. Status of Major Recommendations by Agency 151
B. Status of Major Recommendations Affecting Governmental Systems 189
C. New Recommendations by Agency 214
D. Regulatory Reform Efforts 270
E. Summary of Savings to Date 291
F. Presidential and Congressional Actions Taken 298
Additional Resources 312
Read More Show Less

Customer Reviews

Be the first to write a review
( 0 )
Rating Distribution

5 Star

(0)

4 Star

(0)

3 Star

(0)

2 Star

(0)

1 Star

(0)

Your Rating:

Review Guidelines
Add Recommendations
Your Name: Create a Pen Name or

Barnes & Noble.com Review Rules

Our reader reviews allow you to share your comments on titles you liked, or didn't, with others. By submitting an online review, you are representing to Barnes & Noble.com that all information contained in your review is original and accurate in all respects, and that the submission of such content by you and the posting of such content by Barnes & Noble.com does not and will not violate the rights of any third party. Please follow the rules below to help ensure that your review can be posted.

Reviews by Our Customers Under the Age of 13

We highly value and respect everyone's opinion concerning the titles we offer. However, we cannot allow persons under the age of 13 to have accounts at BN.com or to post customer reviews. Please see our Terms of Use for more details.

What to exclude from your review:

Please do not write about reviews, commentary, or information posted on the product page. If you see any errors in the information on the product page, please send us an email.

Reviews should not contain any of the following:

  • - HTML tags, profanity, obscenities, vulgarities, or comments that defame anyone
  • - Time-sensitive information such as tour dates, signings, lectures, etc.
  • - Single-word reviews. Other people will read your review to discover why you liked or didn't like the title. Be descriptive.
  • - Comments focusing on the author or that may ruin the ending for others
  • - Phone numbers, addresses, URLs
  • - Pricing and availability information or alternative ordering information
  • - Advertisements or commercial solicitation

Reminder:

  • - By submitting a review, you grant to Barnes & Noble.com and its sublicensees the royalty-free, perpetual, irrevocable right and license to use the review in accordance with the Barnes & Noble.com Terms of Use.
  • - Barnes & Noble.com reserves the right not to post any review -- particularly those that do not follow the terms and conditions of these Rules. Barnes & Noble.com also reserves the right to remove any review at any time without notice.
  • - See Terms of Use for other conditions and disclaimers.
Search for Products You'd Like to Recommend

Recommend other products that relate to your review. Just search for them below and share!

Create a Pen Name

Your Pen Name is your unique identity on BN.com. It will appear on the reviews you write and other website activities. Your Pen Name cannot be edited, changed or deleted once submitted.

 
Your Pen Name can be any combination of alphanumeric characters (plus - and _), and must be at least two characters long.

Continue Anonymously
Sort by: Showing 1 Customer Review

  • Anonymous

    Posted September 10, 2001

    Calibrating the postal sorting equipment has never sounded so exciting!

    Al Gore is a man whose talent knows no bounds. In this hard-hitting look at reinventing government, 'Chainsaw' Al takes it to the bureaucracy with the tenacity of a seasoned IG. He unearths the ghastly practice of patent office photocopy remuneration. And when he makes a surprise visit to the publishing office in Pueblo, CO, the hijinks ensue!

    2 out of 2 people found this review helpful.

    Was this review helpful? Yes  NoThank you for your feedback.   Report this reviewThank you, this review has been flagged.
Sort by: Showing 1 Customer Review
If you find inappropriate content, please report it to Barnes & Noble
Why is this product inappropriate?
Comments (optional)