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Learn all you need to know about successful communication, from interpreting body language to writing letters, optimizing meetings, and speaking on the telephone. Communicate Clearly shows you how to hold an audience when making presentations and how to take notes or compile reports, and it also provides practical techniques for you to try in different settings. Power tips help you handle ...
Learn all you need to know about successful communication, from interpreting body language to writing letters, optimizing meetings, and speaking on the telephone. Communicate Clearly shows you how to hold an audience when making presentations and how to take notes or compile reports, and it also provides practical techniques for you to try in different settings. Power tips help you handle real-life situations and develop the first-class communication skills that are the key to a productive and informed workplace.
The Essential Manager have sold more than 1.9 million copies worldwide! Experienced and novice managers alike can benefit from these compact guides that slip easily into a briefcase or a portfolio. The topics are relevant to every work environment, from large corporations to small businesses. Concise treatments of dozens of business techniques, skills, methods, and problems are presented with hundreds of photos, charts, and diagrams. It is the most exciting and accessible approach to business and self-improvement available.
Power tips can help you handle real-life situations and develop top verbal skills that are the key to a productive and informed workplace. (Des Moines Register)
Author Biography: Robert Heller is a leading authority on management consulting. He was the founding editor of Management Today, and as editorial director of Haymarket Publishing Group, he supervised the launch of a number of highly successful magazines including Campaign and Computing. He is founder of the Working Words, a consulting firm specializing in business communications. He has been a contributor experienced and novice managers alike will be relevant to every work environment, from large corporations to small businesses.
Posted April 6, 2001
Lack of effective communications differentiates the most least successful organizations and managers from successful ones more than anything else. It doesn't matter how good your ideas and effort are if no one else is able to coordinate with you! Handling this important a subject in these few, small pages is a very daunting task! I'm glad that I was not asked to author this volume. I admire Mr. Heller's courage very much in taking this on. Mr. Heller has packed far more into this book than I would have thought possible. As a result, the book becomes a great check list for thinking through a communications task before you start. Whether you are about to meet with a prospect, hold a staff meeting, write a proposal, or handle a reporter's question, this book has valuable material for you. Because it covers so much territory, it will be especially valuable to CEOs of small companies. Brand-new managers will find this volume can help them avoid terrible mistakes. The advice touches on all of the better sources of information about communication that I am aware of, whether it be framing your body language, how to generate and benefit from public relations, use neuro-linguistic programming, or write a concise one-page letter. I would particularly like to praise the effective use of photographs and examples in the book. These pictures are worth more than the proverbial thousand words each to make the advice practical, specific, and memorable. If I were grading this book solely on its breadth and for being up-to-date on the subject, it would clearly be about a 6 star book or so. But I did discern some weaknesses that caused me to grade the book down somewhat. First, the most important lesson I have found about communication is to ask the person or people you are communicating with to you tell you or write to you what they have read or heard just as soon as you have made the initial communication. Then, you can keep repeating this checking until the information has gotten through. Elements of this approach show up here and there in the book, but not nearly strongly enough. If you only did this, you might not be an elegant communicator . . . but you would communicate clearly. Second, the next most important lesson I have learned is that messages don't begin to be absorbed and internalized until after the 30th repetition.
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