Communicating at Work: Principles and Practices for Business and the Professions, with Free Student CD-ROM / Edition 7

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Overview

The leading text in business communication, Communicating at Work takes a pragmatic approach that features a strong multicultural focus, a heavy emphasis on effective presentations, and a pedagogical program that is designed to encourage group activities and skill building. That, plus clear writing and effective use of tables, make the text an excellent teaching tool.
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Product Details

  • ISBN-13: 9780072492903
  • Publisher: McGraw-Hill Companies, The
  • Publication date: 12/28/2001
  • Edition description: Older Edition
  • Edition number: 7
  • Pages: 544
  • Product dimensions: 7.90 (w) x 10.12 (h) x 0.25 (d)

Table of Contents

Preface
Pt. I Basics of Business and Professional Communication 1
1 Communicating at Work 3
2 Communication, Culture, and Work 33
Pt. II Personal Skills 63
3 Verbal and Nonverbal Messages 65
4 Listening 97
5 Interpersonal Skills 121
6 Principles of Interviewing 155
7 Types of Interviews 183
Pt. III Working in Groups 221
8 Working in Teams 223
9 Effective Meetings 261
Pt. IV Making Effective Presentations 285
10 Developing the Presentation 287
11 Organizing Your Ideas 307
12 Verbal and Visual Support in Presentations 333
13 Delivering the Presentation 367
14 Informative, Group, and Special-Occasion Speaking 391
15 Persuasive Presentations 419
Appendix: Format and Design of Written Business Messages 447
Glossary 468
Notes 475
Acknowledgments 488
Index 489
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