Communicating Effectively For Dummies [NOOK Book]

Overview

"I highly recommend this book to everyone who wants to improve personal communication." Robert Faulhaber, Sr.VP.,Fujitsu PC

A Reference for the Rest of Us!

Get results through assertive speaking and active listening

The fun and easy way to get your point across and resolve conflicts

Effective communication can make all the difference when it comes to getting ahead at work. But how do you communicate forcefully...

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Communicating Effectively For Dummies

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Overview

"I highly recommend this book to everyone who wants to improve personal communication." Robert Faulhaber, Sr.VP.,Fujitsu PC

A Reference for the Rest of Us!

Get results through assertive speaking and active listening

The fun and easy way to get your point across and resolve conflicts

Effective communication can make all the difference when it comes to getting ahead at work. But how do you communicate forcefully without alienating your boss or colleagues? Covering both verbal and nonverbal communication as well as e-mail, presentations, and other challenges, this friendly guide is your ticket to better communication —and a thriving career.

"Helps home the skills of even the most experienced communicator...Business life would be so much better if only everyone would read this book" — Ed Niehaus, President and CEO, Niehaus Ryan Wong., Inc.

"What a dynamic resource and excellent coaching tool....The real-life examples are easy to relate to, as they often hit very close to home."— Deb Eppert, Senior Director of Human Resources, Innunity, Inc.

Discover how to:

Tune into the power of active listening

Speak assertively and accentuate the possitive

Resolve conflicts with win-win solutions

Stay on the right track when writing e-mails

Handle presentations, interviews, and other challenges

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Product Details

  • ISBN-13: 9781118053720
  • Publisher: Wiley, John & Sons, Incorporated
  • Publication date: 3/16/2011
  • Series: For Dummies Series
  • Sold by: Barnes & Noble
  • Format: eBook
  • Edition number: 1
  • Pages: 388
  • Sales rank: 416,182
  • File size: 3 MB

Meet the Author

Marty Brounstein is the Principal of The Practical Solutions Group, a training and consulting firm based in the San Francisco Bay area that specializes in management and organizational effectiveness. Marty's consulting work includes one-on-one coaching with managers and executives, assistance to groups working to become productive teams, and guidance and direction for organizations establishing practices for high performance and employee retention. His training programs target management as well as employee-development issues including leadership, team development, customer service, and effective communication.

As a consultant, speaker, and trainer since 1991, Marty has served a wide variety of organizations from high tech to government, for profit to not-for-profit. He has a bachelor's degree in education and history and a master's degree in industrial relations. Prior to beginning his consulting career, he spent a couple of years as a human resources executive.

This is Marty's fourth book and second for Hungry Minds, Inc. He is the coauthor of Effective Recruiting Strategies: A Marketing Approach and author ofHandling the Difficult Employee: Solving Performance Problems. In 2000, he wrote Coaching and Mentoring For Dummies.

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Table of Contents

Introduction.

Table of Contents.

Introduction.

About This Book.

Conventions Used in This Book.

How This Book Is Organized.

Part I: Communicating Successfully.

Part II: Tuning In to the Power of Active Listening.

Part III: Speaking Assertively.

Part IV: Win-Win Conflict Resolution.

Part V: Tackling Communication Challenges.

Part VI: The Part of Tens.

Icons Used in This Book.

Where to Go from Here.

Part I: Communicating Successfully.

Chapter 1: Working at Communicating and Communicating at Work.

Chapter 2: Understanding How People Express Themselves to Others.

Chapter 3: Are You Really Listening?

Part II: Tuning In to the Power of Active Listening.

Chapter 4: Fixing Your Radar on the Speaker.

Chapter 5: Putting Active Listening Tools to Work.

Chapter 6: Giving a Dose of Empathy a la Mode.

Part III: Speaking Assertively.

Chapter 7: It Isn't Just What You Say, but How You Say It.

Chapter 8: Speaking in the Positive.

Chapter 9: Keeping Your Listener Engaged.

Part IV: Win-Win Conflict Resolution.

Chapter 10: Approaching Conflicts Constructively.

Chapter 11: Communicating to Keep Conflicts Cool.

Chapter 12: Bringing the Conflict to Resolution.

Part V: Tackling Communication Challenges.

Chapter 13: You've Got Mail: Managing E-Mail Communications.

Chapter 14: Oh, No! I Have to Do a Presentation!

Chapter 15: Hurdling Customer Challenges.

Chapter 16: Interviewing from Both Sides of the Table.

Chapter 17: Conquering the Challenges of Management.

Part VI: The Part of Tens.

Chapter 18: Ten Ideas for Effectively Handling Telephone Interactions.

Chapter 19: Ten Tips to Enhance Teamwork.

Chapter 20: Ten Actions that Lend Credibility to Your Communications.

Appendix.

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