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Communicating Effectively in an Information Age / Edition 1

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A brief review of grammar, punctuation, numbers, and other communication fundamentals is provided at the ends of seven early chapters. Exercises the students can complete to verify and to expand their understanding of these fundamentals follow most of the chapters, with additional exercises in the study guide.
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Editorial Reviews

In this text, management experts Bonner (Tennessee Technological U.) and Chaney (U. of Memphis) discuss nonverbal communication, ethical considerations, groups/teams, modern technology, graphics messages, letters, reports, etiquette and intercultural understanding, employee communication, and oral presentation. Six appendices contain answers to self-check exercises and also cover punctuation principles, business document formats, addresses and salutations for special letters, and grammar review. Annotation c. Book News, Inc., Portland, OR (
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Product Details

  • ISBN-13: 9780324109429
  • Publisher: Thomson South-Western
  • Publication date: 8/28/2001
  • Edition description: Older Edition
  • Edition number: 1
  • Pages: 600

Meet the Author

William H. Bonner is a Professor of Management, Emeritus, at Tennessee Technological University. He now teaches management courses part-time for a local community college. He taught eight years at The University of Tennessee and taught as a visiting professor at the University of North Dakota and at Capital University. He received an M.S. from The University of Tennessee and a Ph.D. from The Ohio State University. He has authored two other textbooks in business communication. He has conducted seminars on communication for numerous business organizations.

Lillian H. Chaney is a Professor of Management and Distinguished Professor of Office Management at The University of Memphis. She received both the M.S. and the Ed.D. degrees from the University of Tennessee. She is coauthor of textbooks on intercultural business communication and office management and has published numerous articles on these topics in professional journals. Dr. Chaney teaches graduate and undergraduate courses in business communication, executive communication, and international business communication and negotiation. She has teaching experience at a South American university and has conducted training programs on communication, corporate etiquette, and business ethics for international corporations, educational institutions, and government agencies.

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Table of Contents

Part 1 Theory, Ethics, Groups/Teams, Technology, And Style
Chapter 1 Effective Verbal and Nonverbal Communications 1
The Communication Process 2
Barriers To Communication 8
Requirements For Effective Communication 9
Organizational Communication 11
References 14
Activities And Discussion Questions 15
Chapter 2 Ethical and Legal Considerations in Business Communication 1
Ethical Considerations In Written Communication 3
Ethical Considerations In Oral Communication 7
Ethical Considerations In Nonverbal Communication 7
Legal Considerations 8
Conclusion 10
References 11
Activities And Discussion Questions 11
Case 12
Chapter 3 Group/Team Communication 1
Characteristics Of Groups/Teams 2
Team Structure 2
Benefits Of Group/Team Work 3
Problems Associated With Group/Team Work 4
Strategies For Designing Effective Teams 5
Team Roles And Rewards 5
Conflict Resolution 7
Virtual Teams 11
References 12
Activities And Discussion Questions 12
Problems 13
Chapter 4 Contemporary Technology 1
Telecommunication 2
Trends 8
Activities And Discussion Questions 11
Chapter 5 Style of Expression 1
Conversational Tone 2
Sexist Language 10
Positive And Specific Statements 11
Sentences 13
Paragraphs 20
Readability Measures 21
Activities And Discussion Questions 22
Exercises 22
Problems 23
Part 2 Oral Communication
Chapter 6 Speaking and Listening 1
Oral Communication Skills 2
Speaking 2
Conversations 6
Interviews 7
Telecommunications 7
Presenter Introductions 8
Head-Table Guest Introductions 10
Presentations 10
Oral Reports 13
Demonstrations 14
Instructions 14
Briefings 15
Meetings 15
Discussions 16
Dictation 17
Listening 18
Listening Barriers 19
Tips For Improvement 24
Listening Management 28
The Speaking And Listening Relationship 28
Conclusion 28
References 29
Activities And Discussion Questions 29
Exercises 30
Problems 30
Part 3 Reports
Chapter 7 Business Reports 1
Writing The Report 2
Formats 11
References 12
Activities And Discussion Questions 12
Exercises 12
Problems 13
Chapter 8 Information Sources and Documentation 1
Primary Data 2
Secondary Data 11
Source Documentation 13
Styles Of Citing Sources 15
References 18
Activities And Discussion Questions 18
Exercises 19
Problems 19
Chapter 9 Graphics 1
Constructing Graphics 2
Interpreting Graphics 16
Activities And Discussion Questions 19
Exercises 19
Problems 20
Chapter 10 Informal Reports, Formal Reports, and Proposals 1
Informal Reports 2
Formal Reports 14
Proposals 40
Format And Appearance 47
Conclusion 48
Activities And Discussion Questions 48
Exercises 49
Problems 49
Case 52
Part 4 Written Business Messages
Chapter 11 E-mail Messages, Memorandums, and Letters 1
Writing Guidelines 2
Electronic Mall Messages 7
Memorandums 8
Letters 9
Activities And Discussion Questions 10
Exercises 13
Chapter 12 Routine and Favorable Messages 1
Complying With Requests 2
Expressing Appreciation 4
Sending Greetings 5
Inviting Applicants To An Interview 8
Offering Employment 8
Welcoming New Employees 10
Congratulating Friends 10
Expressing Sympathy 11
Activities And Discussion Questions 14
Exercises 14
Problems 14
Chapter 13 Persuasive and Negative Messages 1
Arrangement Of Persuasive Messages 2
Types Of Persuasive Messages 3
Arrangement Of Negative Messages 12
Types of Negative Messages 12
Activities and Discussion Questions 19
Exercises 19
Problems 20
Part 5 Employment Communication
Chapter 14 Resumes 1
Sources Of Employment Information 2
Resume Styles 4
Resume Headings 5
Resume Appearance 8
Electronic Resumes 8
Sample Resumes 9
Trends In Resume Writing 10
References 17
Activities and Discussion Questions 17
Exercises 17
Problems 17
Chapter 15 Employment Messages 1
Requests For Permission to Use Names As References 2
Application Letter 3
Following Up Applications 8
Sending References List 8
Confirming Plans 8
Thanking The Interviewer 10
Accepting A Job Offer 12
Declining A Job Offer 12
Resigning 13
Activities And Discussion Questions 16
Exercises 16
Problems 16
Chapter 16 Employment Interviews 1
Preparing For The Interview 2
Participating In The Interview 6
References 9
Activities And Discussion Questions 9
Exercises 9
Problems 10
Part 6 Etiquette And Intercultural Understanding
Chapter 17 Business Etiquette 1
Greetings And Introductions 2
Small Talk Or Chitchat 4
Business Dress And Grooming 5
Table Manners 7
Tipping 13
Business Gifts 14
Social Sensitivity 14
Telephone And Electronic Communication 17
Office Etiquette 21
Meeting Manners 22
Travel Etiquette 24
Conclusion 25
References 26
Activities And Discussion Questions 26
Problems 26
Chapter 18 Intercultural Communication 1
Cultural Values 3
Customs And Etiquette 8
Nonverbal Communication 13
Written Communication 18
Translations And Translators 22
Preparation For Intercultural Encounters And Travel 23
Conclusion 24
References 25
Activities And Discussion Questions 26
Problems 26
Appendixes And Index
Appendix A Answers to Self-Check Exercises 1
Appendix B Punctuation, Numbers, and Word Usage 1
Punctuation 2
End-Of-Line Divisions 16
Capitalization 16
Numbers 19
Abbreviations 21
Similar Words 22
Appendix C Business Document Formats 1
Letters 2
Envelopes 12
Ways To Fold Letters 15
Memorandums 16
Reports 19
Appendix D Special Letters 1
Addresses And Salutations For Special Letters 2
Appendix E Grammar Review 1
Lesson 1 Nouns 2
Lesson 2 Phrases, Clauses, And Gerunds 4
Fundamentals Self-Test 1 6
Lesson 3 Verbs 7
Fundamentals Self-Test 2 9
Lesson 4 Pronouns 10
Lesson 5 Adjectives 12
Lesson 6 Adverbs 15
Lesson 7 Conjunctions And Prepositions 17
Fundamentals Self-Test 3 19
Appendix F Solutions to Grammar Review 1
Lesson 1 Nouns 2
Lesson 2 Phrases, Clauses, And Gerunds 4
Fundamentals Self-Test 1 6
Lesson 3 Verbs 7
Fundamentals Self-Test 2 9
Lesson 4 Pronouns 10
Lesson 5 Adjectives 12
Lesson 6 Adverbs 15
Lesson 7 Conjunctions And Prepositions 17
Fundamentals Self-Test 3 19
Index 1
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