Communicating Effectively in an Information Age / Edition 2

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A brief review of grammar, punctuation, numbers, and other communication fundamentals is provided in the end of chapter material for seven early chapters. Exercises students use to verify and to expand their understanding of these fundamentals, follow most of the chapters, with additional exercises in the study guide. Topics include nonverbal communication, ethical considerations, groups/teams, modern technology, graphics preparation, business etiquette, intercultural communication, and verbal communication. Instruction is provided for preparing -mail messages, letters, reports, and oral presentations.

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Editorial Reviews

In this text, management experts Bonner (Tennessee Technological U.) and Chaney (U. of Memphis) discuss nonverbal communication, ethical considerations, groups/teams, modern technology, graphics messages, letters, reports, etiquette and intercultural understanding, employee communication, and oral presentation. Six appendices contain answers to self-check exercises and also cover punctuation principles, business document formats, addresses and salutations for special letters, and grammar review. Annotation c. Book News, Inc., Portland, OR (
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Product Details

  • ISBN-13: 9780759313064
  • Publisher: Cengage Learning
  • Publication date: 7/2/2003
  • Edition description: New Edition
  • Edition number: 2
  • Pages: 526
  • Product dimensions: 85.00 (w) x 10.75 (h) x 1.25 (d)

Meet the Author

William H. Bonner is a Professor of Management, Emeritus, at Tennessee Technological University. He now teaches management courses part-time for a local community college. He taught eight years at The University of Tennessee and taught as a visiting professor at the University of North Dakota and at Capital University. He received an M.S. from The University of Tennessee and a Ph.D. from The Ohio State University. He has authored two other textbooks in business communication. He has conducted seminars on communication for numerous business organizations.

Lillian H. Chaney is a Professor of Management and Distinguished Professor of Office Management at The University of Memphis. She received both the M.S. and the Ed.D. degrees from the University of Tennessee. She is coauthor of textbooks on intercultural business communication and office management and has published numerous articles on these topics in professional journals. Dr. Chaney teaches graduate and undergraduate courses in business communication, executive communication, and international business communication and negotiation. She has teaching experience at a South American university and has conducted training programs on communication, corporate etiquette, and business ethics for international corporations, educational institutions, and government agencies.

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Table of Contents

PART I: THEORY, ETHICS, GROUPS/TEAMS, TECHNOLOGY AND STYLE: 1. Effective Verbal and Nonverbal Communication 2. Ethical and Legal Considerations in Business Communication 3. Group/Team Communication 4. Contemporary Technology 5. Style of Expression PART II: ORAL COMMUNICATION: 6. Speaking and Listening PART III: REPORTS: 7. Business Reports 8. Information Sources and Documentation 9. Graphics 10. Informal Reports, Formal Reports, and Proposals PART IV: WRITTEN BUSINESS MESSAGES: 11. E-mail Messages, Memorandums, and Letters 12. Routine and Favorable Messages 13. Persuasive and Negative Messages PART V: EMPLOYMENT COMMUNICATION: 14. Resumes 15. Employment Messages 16. Employment Interviews PART VI: ETIQUETTE AND INTERCULTURAL UNDERSTANDING: 17. Business Etiquette 18. Intercultural Communication Appendix A: Answers to Self-check Exercises Appendix B: Punctuation, Numbers, and Word Usage Appendix C: Business Document Formats Appendix D: Special Letters Appendix E: Grammar Review Appendix F: Solutions to Grammar Review Index

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