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“This text is a treasure trove for use in and out of the classroom. "
"This book is one of the few which is a 'must read' in the field of management communication. Phil Clampitt combines a deep understanding of the research with an unparalleled sensitivity to the needs of practitioners. He has produced a text which is stimulating, fun to read and which transforms the way in which we think about communication in organisations. Wise executives will study its pages in order to steal ideas about best practice from one of the best in the business. The winners will be the organisations they work for. The losers will be the competition. "
Presenting managerial communication as a strategic, value-adding aspect of every organization, Communicating for Managerial Effectiveness, Fourth Edition, provides students, executives, and managers with actionable strategies that address vital communication challenges, including:
Integrating theory, research, and real-world case studies, author Phillip G. Clampitt, enables readers to view their own communication abilities, organizational dilemmas, and challenges and to develop solutions to real communication problems. The book’s "Wheel of Communication Effectiveness" model illustrates the interconnected nature of a world-class communication system.
New to the Fourth Edition:
Accompanied by Outstanding Ancillaries:
Foreward Preface Introduction Chapter 1: Understanding Communication Propositions Implications Conclusion Chapter 2: Examining Communication Approaches The Arrow Approach The Circuit Approach Communication as Dance Conclusion Chapter 3: Scrutinizing Ethical Issues Fundamental Assumptions Ethical Dilemmas A Strategic Approach to Corporate Ethics Conclusion Chapter 4: Imparting the Organizational Culture What is Culture?
Does Culture Matter?
How Can We Discover the Culture?
How Can We Evaluate the Culture?
How Can Leaders Effectively Impart the Culture?
Conclusion Chapter 5: Selecting and Using Communication Technologies A Model for Selecting Appropriate Communication Technologies What to Do?
Conclusion Chapter 6: Managing Data, Information, Knowledge and Action The D-I-K-A Model Variations of the Model Managing the Data-Information Relationship Managing the Information-Knowledge Relationship Managing the Knowledge-Action Relationship Conclusion Chapter 7: Providing Performance Feedback Performance Feedback Principles Implementing a Successful Feedback System Communicating Performance Feedback Conclusion Chapter 8: Communicating Across Organizational Boundaries The Nature of Boundaries Potential Problems of Boundaries Contributing Factors What to Do?
Conclusion Chapter 9: Communicating About Change Approaches to Change Selecting the Degree of Communication Reactions to Change The Iceberg Model Conclusion Chapter 10: Cultivating the Innovative Spirit Misconceptions What is Innovation?
A Perspective on Success and Failure Stop and Go Signs Conclusion: The Challenge of Innovation Chapter 11: Building a World Class Communication System Assess Strategize Implement Assess-Strategize-Implement in Action Conclusion