Communicating for Results: A Guide for Business and the Professions / Edition 10

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Overview

This best-selling text will show you the basic concepts and techniques you need to successfully communicate in today's business world, regardless of your current level of business experience. Covering every aspect of the communication process, COMMUNICATING FOR RESULTS: A GUIDE FOR BUSINESS AND THE PROFESSIONS, Tenth Edition, will give you a competitive edge in any business situation—from the initial interview to making skilled presentations (complete with professional visual aids) to assuming a leadership role. In addition, you'll find online video clips of common professional scenarios paired with the concepts from the text give you a realistic glimpse into the business world. COMMUNICATING FOR RESULTS: A GUIDE FOR BUSINESS AND THE PROFESSIONS, Tenth Edition, is your opportunity to see how theory translates into practical action—and how that knowledge will help you improve your chance of career success!

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Editorial Reviews

Booknews
Hamilton and Parker (no credentials noted) outline the practical skills business communicators use on a daily basis. They offer instruction on making presentations, negotiating, preparing conventional and electronic resumes, interpreting nonverbal messages, listening, interviewing, and making decisions with a group. Specific chapters address these various elements of communication, as well as examining the communication process and organizational communication, discussing interpersonal relationships, considering some of the obstacles to organizational communication, developing visual aids, and researching, supporting, and delivering ideas. Annotation c. Book News, Inc., Portland, OR (booknews.com)
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Product Details

  • ISBN-13: 9781111842161
  • Publisher: Cengage Learning
  • Publication date: 1/28/2013
  • Edition description: New Edition
  • Edition number: 10
  • Pages: 528
  • Sales rank: 195,482
  • Product dimensions: 7.44 (w) x 9.69 (h) x 0.79 (d)

Meet the Author

Cheryl Hamilton, an author well known for her writing style and award-winning teaching, understands the importance of communication as a lifelong skill. Also the author of COMMUNICATING FOR RESULTS, she has conducted a number of research studies, including one published in the COMMUNITY COLLEGE JOURNAL OF RESEARCH AND PRACTICE. Dr. Hamilton has presented more than 32 papers at professional conventions, including those sponsored by the National Communication Association, Southwest Educational Research Association, Western Communication Association, and Texas Speech Communication Association. She has conducted seminars for groups such as the National Property Management Association, Bell Helicopter Textron, U.S. Postal Department, North Central Regional Police Academy, and LTV Aerospace. A native of Illinois, she received her bachelor's degree from Eastern Illinois University; her master's degree from Purdue University in West Lafayette, Indiana; and her doctoral degree from the University of North Texas in Denton.

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Table of Contents

1. The Communication Process: An Introduction. 2. Communication in the Workplace. 3. Conflict, Culture, and Relationships. 4. Effective Listening. 5. Nonverbal Communication. 6. Overcoming Obstacles to Communication in the Electronic Age. 7. Basic Information for All Types of Interviews. 8. The Employment Interview. 9. Small-Group Communication and Problem Solving. 10. Participation and Leadership in Teams. 11. Informative Presentations: Selecting, Researching, Organizing, and Delivery. 12. Verbal and Visual Supporting Materials. 13. Persuasive Presentations: Individual and Team.

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