Communicating for Results: A Guide for Business and the Professions (with CD-ROM and InfoTrac) / Edition 7

Communicating for Results: A Guide for Business and the Professions (with CD-ROM and InfoTrac) / Edition 7

by Cheryl Hamilton
     
 

ISBN-10: 0534606784

ISBN-13: 9780534606787

Pub. Date: 06/08/2004

Publisher: Cengage Learning


This best-selling introduction to the basic concepts of business communication is designed to improve the communication skills of entry-level managers and employees, and to serve as a reference for experienced professionals who wish to refresh or update their communication skills. Separate chapters on the communication process, organizational theory and culture,…  See more details below

Overview


This best-selling introduction to the basic concepts of business communication is designed to improve the communication skills of entry-level managers and employees, and to serve as a reference for experienced professionals who wish to refresh or update their communication skills. Separate chapters on the communication process, organizational theory and culture, and interpersonal communication theory form the foundation for later discussions of critical listening, nonverbal communication, and obstacles to organizational communication. Two chapters are devoted to interviewing and two chapters examine small groups and leadership processes. Four final chapters offer guidance in informative and persuasive presentations, including full-chapter coverage of language and delivery and full-chapter coverage of the use of visual aids. A highly-visual 4-color design, pedagogy that is as practical as it is effective, and a CD-ROM with sample business and professional scenarios, will help your students engage with the material and apply the text's concepts outside the classroom.

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Product Details

ISBN-13:
9780534606787
Publisher:
Cengage Learning
Publication date:
06/08/2004
Edition description:
Older Edition
Pages:
448
Product dimensions:
7.90(w) x 9.90(h) x 0.70(d)

Table of Contents


1. The Communication Process: An Introduction. 2. Organizational Communication. 3. Improving Interpersonal Relationships. 4. Effective Listening. 5. Nonverbal Communication in the Organization. 6. Overcoming Obstacles in Organizational Communication. 7. Basic Information for all Types of Interviews. 8. The Employment Interview. 9. Small-Group Communication and Problem Solving. 10. Participation And Leadership in Small Groups. 11. Informative Presentations. 12. Researching, Supporting, and Delivering Your Ideas. 13. Professional Visual Aids. 14. Persuasive Presentations: Individual or Team.

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