Communicating for Results: A Guide for Business and the Professions (with CD-ROM and InfoTrac) / Edition 7

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Overview

This best-selling introduction to the basic concepts of business communication is designed to improve the communication skills of entry-level managers and employees, and to serve as a reference for experienced professionals who wish to refresh or update their communication skills. Separate chapters on the communication process, organizational theory and culture, and interpersonal communication theory form the foundation for later discussions of critical listening, nonverbal communication, and obstacles to organizational communication. Two chapters are devoted to interviewing and two chapters examine small groups and leadership processes. Four final chapters offer guidance in informative and persuasive presentations, including full-chapter coverage of language and delivery and full-chapter coverage of the use of visual aids. A highly-visual 4-color design, pedagogy that is as practical as it is effective, and a CD-ROM with sample business and professional scenarios, will help your students engage with the material and apply the text's concepts outside the classroom.

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Editorial Reviews

From the Publisher
"…the text is wonderful…the text is simple to read with an exceptional application to real-world situations. The PowerPoint slides are fabulous!"

"I would describe the Hamilton text as solid, well written, and appropriately scholarly. I think Hamilton has combined a traditional format with a good organization, but has avoided being 'stuffy' and 'dry'."

"I'm impressed with the total package that is COMMUNICATING FOR RESULTS: A GUIDE FOR BUSINESS AND THE PROFESSIONS. …Anyway, what's not to like? It's all in there in Hamilton."

"I would recommend this text to others."

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Product Details

  • ISBN-13: 9780534606787
  • Publisher: Cengage Learning
  • Publication date: 6/8/2004
  • Edition description: Older Edition
  • Edition number: 7
  • Pages: 448
  • Product dimensions: 7.90 (w) x 9.90 (h) x 0.70 (d)

Meet the Author

Cheryl Hamilton, an author well known for her writing style and award-winning teaching, understands the importance of communication as a lifelong skill. Also the author of COMMUNICATING FOR RESULTS, she has conducted a number of research studies, including one published in the COMMUNITY COLLEGE JOURNAL OF RESEARCH AND PRACTICE. Dr. Hamilton has presented more than 32 papers at professional conventions, including those sponsored by the National Communication Association, Southwest Educational Research Association, Western Communication Association, and Texas Speech Communication Association. She has conducted seminars for groups such as the National Property Management Association, Bell Helicopter Textron, U.S. Postal Department, North Central Regional Police Academy, and LTV Aerospace. A native of Illinois, she received her bachelor's degree from Eastern Illinois University; her master's degree from Purdue University in West Lafayette, Indiana; and her doctoral degree from the University of North Texas in Denton.

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Table of Contents

1. The Communication Process: An Introduction. 2. Organizational Communication. 3. Improving Interpersonal Relationships. 4. Effective Listening. 5. Nonverbal Communication in the Organization. 6. Overcoming Obstacles in Organizational Communication. 7. Basic Information for all Types of Interviews. 8. The Employment Interview. 9. Small-Group Communication and Problem Solving. 10. Participation And Leadership in Small Groups. 11. Informative Presentations. 12. Researching, Supporting, and Delivering Your Ideas. 13. Professional Visual Aids. 14. Persuasive Presentations: Individual or Team.

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