Communicating for Results: A Guide for Business and the Professions / Edition 9

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Overview

This best-selling introduction to the basic concepts and techniques needed to communicate successfully in today's business world, is designed to improve the communication skills of entry-level managers and employees, and to serve as a reference for experienced professionals who wish to refresh or update their communication skills.
Separate chapters on the communication process, organizational theory and culture, and interpersonal communication theory form the foundation for later discussions of critical listening, nonverbal communication, and obstacles to organizational communication. Two chapters are devoted to interviewing and two chapters examine small groups and leadership processes. Four final chapters offer guidance in informative and persuasive presentations, including full chapter coverage on language and delivery and full-chapter coverage on the use of visual aids.
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Editorial Reviews

Booknews
Hamilton and Parker (no credentials noted) outline the practical skills business communicators use on a daily basis. They offer instruction on making presentations, negotiating, preparing conventional and electronic resumes, interpreting nonverbal messages, listening, interviewing, and making decisions with a group. Specific chapters address these various elements of communication, as well as examining the communication process and organizational communication, discussing interpersonal relationships, considering some of the obstacles to organizational communication, developing visual aids, and researching, supporting, and delivering ideas. Annotation c. Book News, Inc., Portland, OR (booknews.com)
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Product Details

  • ISBN-13: 9781439036433
  • Publisher: Cengage Learning
  • Publication date: 2/16/2010
  • Series: Available Titles CourseMate Series
  • Edition description: Older Edition
  • Edition number: 9
  • Pages: 496
  • Product dimensions: 7.90 (w) x 9.80 (h) x 0.70 (d)

Meet the Author

Cheryl Hamilton, an author well known for her writing style and award-winning teaching, understands the importance of communication as a lifelong skill. Also the author of COMMUNICATING FOR RESULTS, she has conducted a number of research studies, including one published in the COMMUNITY COLLEGE JOURNAL OF RESEARCH AND PRACTICE. Dr. Hamilton has presented more than 32 papers at professional conventions, including those sponsored by the National Communication Association, Southwest Educational Research Association, Western Communication Association, and Texas Speech Communication Association. She has conducted seminars for groups such as the National Property Management Association, Bell Helicopter Textron, U.S. Postal Department, North Central Regional Police Academy, and LTV Aerospace. A native of Illinois, she received her bachelor's degree from Eastern Illinois University; her master's degree from Purdue University in West Lafayette, Indiana; and her doctoral degree from the University of North Texas in Denton.

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Table of Contents

Preface
Ch. 1 The Communication Process: An Introduction 1
Ch. 2 Organizational Communication 33
Ch. 3 Improving Interpersonal Relationships 73
Ch. 4 Effective Listening 112
Ch. 5 Nonverbal Communication in the Organization 138
Ch. 6 Obstacles to Organizational Communication 177
Ch. 7 Basic Information for All Types of Interviews 210
Ch. 8 The Employment Interview 238
Ch. 9 Small-Group Communication and Problem Solving 278
Ch. 10 Participation and Leadership in Small Groups 307
Ch. 11 Informative Presentations 332
Ch. 12 Researching, Supporting, and Delivering Your Ideas 366
Ch. 13 Professional Visual Aids 395
Ch. 14 Persuasive Presentations: Individual or Team
References 471
Index 488
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