Communicating for Results: A Guide for Business and the Professions / Edition 8by Cheryl Hamilton
Pub. Date: 02/13/2007
Publisher: Cengage Learning
Separate chapters on the
This best-selling introduction to the basic concepts and techniques needed to communicate successfully in today's business world, is designed to improve the communication skills of entry-level managers and employees, and to serve as a reference for experienced professionals who wish to refresh or update their communication skills.
Separate chapters on the communication process, organizational theory and culture, and interpersonal communication theory form the foundation for later discussions of critical listening, nonverbal communication, and obstacles to organizational communication. Two chapters are devoted to interviewing and two chapters examine small groups and leadership processes. Four final chapters offer guidance in informative and persuasive presentations, including full chapter coverage on language and delivery and full-chapter coverage on the use of visual aids.
- Cengage Learning
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- 8.02(w) x 9.96(h) x 0.62(d)
Table of Contents1. THE COMMUNICATION PROCESS: AN INTRODUCTION. Communication Defined. The Basic Model of Communication. Communication Ethics. 2. ORGANIZATIONAL COMMUNICATION. Communication Inside the Organization. Organization Models. Communication Differences in the Organization Models. 3. IMPROVING INTERPERSONAL RELATIONSHIPS. Interpersonal Relationships and Organizational Success. Developing and Maintaining Relationships. Communication Styles and Business Relationships. Practical Tips for Relating with People of Different Styles. Managing Conflicts in Business Relationships. Becoming More Flexible in Use of Styles. 4. EFFECTIVE LISTENING. The Importance of Effective Listening in Organizations. Signs of Poor Listening. Causes of Poor Listening. Improving Listening Skills. Payoffs of Effective Listening. 5. NONVERBAL COMMUNICATION IN THE ORGANIZATION. Nonverbal Communication: Definition and Principles. Types of Nonverbal Communication and Their Effects on Business Communication. Nonverbal Status Symbols in Business. Nonverbal Messages and International Business Transactions. Immediacy Behaviors. Improving Nonverbal Skills. 6. OBSTACLES TO ORGANIZATIONAL COMMUNICATION. Communicator Anxiety. Inadequate. Preparation. Vague Instructions. Jumping to Conclusions. Bypassing. Sexual Harassment. Communication Technology. 7. BASIC INFORMATION FOR ALL TYPES OF INTERVIEWS. Types of Interviews. Basic Interview Organization. Using Questions Effectively in the Interview. 8. THE EMPLOYMENT INTERVIEW. Responsibilities of the Interviewee. Responsibilities of the Interviewer. 9. SMALL-GROUP COMMUNICATION AND PROBLEM SOLVING. Definition of a Small Group. Use and Value of Small Groups in the Effective Organization.Characteristics of Effective Problem-Solving Groups. The Basic Problem-Solving Procedure. Selecting the Group Format. 10. PARTICIPATION AND LEADERSHIP IN SMALL GROUPS. Effective Group Participation. Effective Group Leadership. Leader Responsibilities. 11. INFORMATIVE PRESENTATIONS. Basic Types of Oral Presentations. Informative Presentations: Types and Characteristics. Informative Presentations: Preparation Steps. 12. RESEARCHING, SUPPORTING, AND DELIVERING YOUR IDEAS. Researching Your Topic. Verbal Supporting Materials. Improving Delivery. 13. PROFESSIONAL VISUAL AIDS. Benefits of Using Visual Aids. Types of Visual Aids. Selecting and Designing Your Visual Aids. Preparing Text Visuals. Preparing Graphic Visuals. General Design Principles. Creating Visual Aids with Microsoft PowerPoint. 14. PERSUASIVE PRESENTATIONS: INDIVIDUAL OR TEAM. Persuasive Presentations: Definitions and Types. Persuasive Presentations: Theory. Persuasive Presentations: Preparation Steps. Team Presentations. References.
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