Communicating for Results: A Guide for Business and the Professions / Edition 6

Communicating for Results: A Guide for Business and the Professions / Edition 6

by Cheryl Hamilton, Cordell Parker
     
 

This best-selling introduction to the basic concepts and techniques needed to communicate successfully in today's business world, is designed to improve the communication skills of entry-level managers and employees, and to serve as a reference for experienced professionals who wish to refresh or update their communication skills.
Separate chapters on the… See more details below

Overview

This best-selling introduction to the basic concepts and techniques needed to communicate successfully in today's business world, is designed to improve the communication skills of entry-level managers and employees, and to serve as a reference for experienced professionals who wish to refresh or update their communication skills.
Separate chapters on the communication process, organizational theory and culture, and interpersonal communication theory form the foundation for later discussions of critical listening, nonverbal communication, and obstacles to organizational communication. Two chapters are devoted to interviewing and two chapters examine small groups and leadership processes. Four final chapters offer guidance in informative and persuasive presentations, including full chapter coverage on language and delivery and full-chapter coverage on the use of visual aids.

Product Details

ISBN-13:
9780534562304
Publisher:
Wadsworth
Publication date:
08/28/2000
Pages:
416
Product dimensions:
7.48(w) x 9.45(h) x (d)

Table of Contents

Preface
Ch. 1The Communication Process: An Introduction1
Ch. 2Organizational Communication33
Ch. 3Improving Interpersonal Relationships73
Ch. 4Effective Listening112
Ch. 5Nonverbal Communication in the Organization138
Ch. 6Obstacles to Organizational Communication177
Ch. 7Basic Information for All Types of Interviews210
Ch. 8The Employment Interview238
Ch. 9Small-Group Communication and Problem Solving278
Ch. 10Participation and Leadership in Small Groups307
Ch. 11Informative Presentations332
Ch. 12Researching, Supporting, and Delivering Your Ideas366
Ch. 13Professional Visual Aids395
Ch. 14Persuasive Presentations: Individual or Team
References471
Index488

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