Communicating Professionally: A How-to-Do-It Manual for Library Applications / Edition 2

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Finally! An updated and expanded version of the training guide Booklist called "One of the most valuable professional publications to come off the presses in a long time." Completely revised to better serve the verbal and written communication needs of the modern library, this new edition covers all types of communication including: public speaking; conducting interviews; leading group discussions, workshops and conferences; designing newsletters, handouts and brochures; creating press releases and public service announcements; and writing memos, letters, and formal reports. This new edition includes expanded sections on mastering individual skills and sensitivity to cultural, ethnic, and linguistic issues, as well as whole new sections on communicating with new technology - voice mail and e-mail; practicing Netiquette; Web pages; teleconferencing and videoconferencing; and using presentation software. Practical tips and skills training exercises, examples of common library situations, interesting research facts, a special section on support staff, and references to other sources round out this practical guide. Helpful for library staff, volunteers, information and referral counselors or staff trainers, this guide is a must-have for anyone who wants to improve communication skills.

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Editorial Reviews

Library Journal
From public speaking to posting on listservs, this updated and expanded edition of the authors' successful 1989 guide has been completely redesigned and integrated into today's electronic communication environment and covers such requisite skills as conducting interviews; delivering speeches; leading group discussions, workshops, and conferences; writing memos, letters, and formal reports; and designing newsletters, handouts, and brochures. The three sections include an excellent, pragmatic approach to significant communication skills, a section explaining communication skills training, and a section applying these skills in very familiar situations such as conducting a reference interview and handling complaints. Thankfully, these savvy authors shy away from endless debate about countless communication theories, wisely focusing instead on skill-building and reality-based applications of the skills in situations faced by all professional information specialists. This is an essential resource to be used in all MLIS schools in training students how to improve their communications skills.--Dale F. Farris, Groves, TX
The authors use a people-oriented rather than a system-oriented approach in their discussions of listening, speaking, nonverbal behavior, writing, working in groups, making presentations, and training others in communication skills. Though written with a broad audience in mind, the text is primarily intended for librarians, educators, and students in these disciplines. Annotation c. by Book News, Inc., Portland, Or.
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Product Details

  • ISBN-13: 9781555703400
  • Publisher: Neal-Schuman Publishers
  • Publication date: 1/28/1998
  • Series: How-to-Do-It Manuals Series
  • Edition description: Subsequent
  • Edition number: 2
  • Pages: 323
  • Product dimensions: 8.54 (w) x 11.05 (h) x 0.83 (d)

Table of Contents

Pt. I Skills
1 Nonverbal Behavior 3
2 Listening 15
3 Skills: Speaking 21
4 Skills: Writing 49
5 Integration: Putting It All Together 73
Pt. II Applications
6 Applications: Speaking One-to-One 91
7 Applications: Working in Groups 139
8 Making Presentations 171
9 Applications: Writing 215
10 Training Others in Communications Skills 275
Bibliography 299
Index 317
About the Authors 323
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