This text is designed to increase users confidence and credibility in communicating, in a range of communication situations, the text integrates and applies the principles of effective communication common in all contexts by first developing the basic skills common to every type oral communication and then showing how to adapt these skills to each type of interaction, culminating in effective presentation of formal speeches.
PART ONE: UNDERSTANDING COMMUNICATION PROCESSES. 1. Communication Dynamics: Exploring Concepts and Principles. 2. Your Communication: Developing Credibility and Confidence. 3. Messages and Perception: Creating Personal Reality. 4. Creative and Critical Thinking: Processing Ideas. PART TWO: CREATING DIALOGUE. 5. Listening and Questioning: Negotiating Meanings. 6. Nonverbal Communication: More Than Words Can Say. 7. Verbal Communication: Connecting with Language. PART THREE: BUILDING INTERPERSONAL RELATIONSHIPS. 8. Relationship Climates: Creating Communication Environments. 9. Personal Relationships: Growing with Another. 10. Professional Relationships: Transacting for Success. PART FOUR: COMMUNICATING IN GROUPS AND TEAMS. 11. Groups and Teams: Communication and Leadership. 12. Problem Analysis and Decision Making: Achieving Group and Team Goals. PART FIVE: SPEAKING TO PUBLIC AUDIENCES. 13. Research and Development: Creating Public Speeches. 14. Rehearsal and Delivery: Speaking to Audiences. 15. Public Presentations: Speaking to Inform. 16. Public Presentations: Speaking to Persuade. Glossary. References. Name Index. Subject Index.