Communicating with Today's Patient: Essentials to Save Time, Decrease Risk, and Increase Patient Compliance / Edition 1

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Overview

Step-by-step solutions to improve patient interactions and increase your professional satisfaction

Drawing on the authors' wealth of experience in health care communications and backed up by solid research, Communicating with Today's Patient is filled with proven techniques and time-tested strategies physicians and other clinicians can immediately put into action.

"Superbly practical. Each chapter contains pearls you can use today. Explores the important role poor communication plays in treatment failure. . . .Give[s] us practical ways to avoid misdiagnosis and improve compliance."
—Kirk Strawn, M.D., director, Population Health Management, CIGNA HealthCare

"This book's concise, direct approach will enable physicians to communicate more effectively and efficiently with their patients-a must in today's managed care dominated healthcare environment."
—Elizabeth M. Gallup, M.D., J.D., M.B.A., president, executive vice president, New Century Health, IPA

"Having spent the last thirty years defending physicians and hospitals in medical malpractice cases, I say without hesitation that this book is a 'must read' for today's overworked and overstressed physician."
—Maurice J. Garvey, J.D., defense malpractice attorney

"This stimulating guide presents old and new ways of communicating with patients, essential learning and relearning for all practitioners."
—John D. Stoeckle, M.D., primary care physician, Massachusetts General Hospital and professor emeritus, Harvard Medical School

"The only book that applies the medical model to communication techniques. . . .This book will help physicians, nurses, indeed, all clinicians, communicate more efficiently with patients-and with everyone else in their lives, too!"
—Margaret G. McMahon,[R.N. etc need this info] training manager, CIGNA University

"This handbook breaks through the friction and fog in so much health mis-communication. . . . The book gives us tools, good tips, and common sense. Desmond and Copeland don't waste your time, but alert you to listening skills, the vocal cues, the body language of the patient."
—Brent Baker, dean and professor of communication, Boston University

"As a resource, this book can be used time and again for doctors who struggle with the many challenges that prevent connecting with a patient, and in turn impede the healing process."
—Marilyn K. Yager, executive director, The Kenneth B. Schwartz Center

The book contains black-and-white illustrations.

This book gives physicians practical, specific communications skills and techniques that will keep patients loyal and happy, plus an easy way to earn 30 hours of Continuing Medical Education credits. The ability to communicate with patients gives doctors a competitive edge. It can reduce the likelihood of their being sued, improve the efficiency of their staffs, generate patient satisfaction and loyalty, and help them build a thriving business. In this eminently practical guide, Desmond and Copeland translate the best research on what patients want, including their own 12-year survey of providers, into immediately useful terms. Drawing from their popular communications workshops with physicians, the authors tell how to make a great first impression, actively convey that you're listening, clearly explain procedures without lapsing into Doctalk, convey your caring, project a professional image, defuse angry patients, encourage patient responsibility, and much more. These essential day-to-day communication skills not only help to create strong, caring bonds with patients, they reduce stress, save time, and boost the bottom line. JOANNE DESMOND is President of Desmond Medical Communications. Through her workshops and presentations over the last twenty years, she has helped thousands of doctors and other health care professionals improve their communication skills. She lives in Chicago, Illinois. LANNY COPELAND, MD, is President of the American Academy of Family Physicians and Vice President of Primary Care Development at Phoebe Putney Health Systems. He lives in Albany, Georgia.

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Editorial Reviews

From The Critics
Reviewer: Mark D. Goodman, MD (Creighton University Medical Center)
Description: This book features insights and techniques to foster better physician/patient communication from a communications company president and a family physician and past president of the American Board of Family Practice and the AAFP.
Purpose: It is a self-help manual of clinical communication skills written for those desiring to become better listeners, clinicians seeking more amicable relationships with difficult patients, and for all members of the medical care team who wish to enjoy less stress through better communication.
Audience: The book is aimed at physicians, nurse practitioners, physician assistants, and their office teams. The authors display credibility and authority in this field.
Features: The benefits of effective communicating, essential communication skills, understanding your patients' personalities, body language, and listening skills are covered, with separate sections on adherence, medication, and people from diverse ethnic backgrounds are included. The book is concise, and the writing style is appealing and to the point. I especially liked the "pearl" approach to presentation of important ideas.
Assessment: I was intrigued enough by this book to sharpen my skills and incorporate what I had read into my practice. I am confident that the communication skills described in the book can save time, money, and patients.
Mark D. Goodman
This book features insights and techniques to foster better physician/patient communication from a communications company president and a family physician and past president of the American Board of Family Practice and the AAFP. It is a self-help manual of clinical communication skills written for those desiring to become better listeners, clinicians seeking more amicable relationships with difficult patients, and for all members of the medical care team who wish to enjoy less stress through better communication. The book is aimed at physicians, nurse practitioners, physician assistants, and their office teams. The authors display credibility and authority in this field. The benefits of effective communicating, essential communication skills, understanding your patients' personalities, body language, and listening skills are covered, with separate sections on adherence, medication, and people from diverse ethnic backgrounds are included. The book is concise, and the writing style is appealing and to the point. I especially liked the ""pearl"" approach to presentation of important ideas. I was intrigued enough by this book to sharpen my skills and incorporate what I had read into my practice. I am confident that the communication skills described in the book can save time, money, and patients.
Booknews
Desmond (a former science and medical reporter) and Copeland (a family physician) draw from both their own experiences and research to offer techniques and strategies for physicians and other clinicians to use when communicating with patients. Topics include keeping new patients, patient personalities, body language, listening techniques, explanations, communicating about medications, the patient's family, language barriers, and the professional image. Annotation c. Book News, Inc., Portland, OR (booknews.com)

4 Stars! from Doody
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Product Details

  • ISBN-13: 9780787947972
  • Publisher: Wiley, John & Sons, Incorporated
  • Publication date: 9/28/2000
  • Series: Jossey-Bass Health Care Series
  • Edition description: 1 ED
  • Edition number: 1
  • Pages: 288
  • Product dimensions: 5.87 (w) x 9.19 (h) x 0.85 (d)

Meet the Author

JOANNE DESMOND is president of Desmond Medical Communications and an international health care communications speaker and author.

LANNY R. COPELAND is past President and Chair of the Board of the American Academy of Family Physicians, as well as vice president of Primary Care Development at Phoebe Putney Health Systems in Albany, Georgia.

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Table of Contents

Foreword: Bruce Dan, M.D.

Preface.

Acknowledgments.

Ten Reasons You Need To Read This Book.

Tips To Keep New Patients and Build Your Practice.

Patient Personalities and How They Affect Your Practice.

Louder Than Words: What Your Body Language Says To Patients.

Listening Techniques For Faster, More Accurate Diagnoses.

Giving Clearer Explanations Generally.

Communicating About Medications.

Effectively Interacting With the Patient's Family.

Communicating Across Borders and Language Barriers.

Shining Up Your Professional Image.

CME Information and Tests.

Bibliography and References.

Recommended Readings.

Index.

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