Communicating with Today's Patient: Essentials to Save Time, Decrease Risk, and Increase Patient Compliance / Edition 1by Joanne Desmond, Lanny R. Copeland, Desmond
Pub. Date: 09/28/2000
Step-by-step solutions to improve patient interactions and increase your professional satisfactionDrawing on the authors' wealth of experience in health care communications and backed up by solid research, Communicating with Today's Patient is filled with proven techniques and time-tested strategies physicians and other clinicians can immediately put into action.… See more details below
Step-by-step solutions to improve patient interactions and increase your professional satisfactionDrawing on the authors' wealth of experience in health care communications and backed up by solid research, Communicating with Today's Patient is filled with proven techniques and time-tested strategies physicians and other clinicians can immediately put into action. This activity has been reviewed and is acceptable for up to 6 Prescribed credit hours by the American Academy of Family Physicians. Term of approval is for one year from beginning distribution date of October 1, 2000 with option to request yearly renewal.
"Superbly practical. Each chapter contains pearls you can use today. Explores the important role poor communication plays in treatment failure. . . .Give[s] us practical ways to avoid misdiagnosis and improve compliance."
—Kirk Strawn, M.D., director, Population Health Management, CIGNA HealthCare
"This book's concise, direct approach will enable physicians to communicate more effectively and efficiently with their patients-a must in today's managed care dominated healthcare environment."
—Elizabeth M. Gallup, M.D., J.D., M.B.A., president, executive vice president, New Century Health, IPA
"Having spent the last thirty years defAnding physicians and hospitals in medical malpractice cases, I say without hesitation that this book is a 'must read' for today's overworked and overstressed physician."
—Maurice J. Garvey, J.D., defense malpractice attorney
"This stimulating guide presents old and new ways of communicating with patients, essential learning and relearning for all practitioners."
—John D. Stoeckle, M.D., primary care physician, Massachusetts General Hospital and professor emeritus, Harvard Medical School
"The only book that applies the medical model to communication techniques. . . .This book will help physicians, nurses, indeed, all clinicians, communicate more efficiently with patients-and with everyone else in their lives, too!"
—Margaret G. McMahon
Table of Contents
Foreword: Bruce Dan, M.D.
Ten Reasons You Need To Read This Book.
Tips To Keep New Patients and Build Your Practice.
Patient Personalities and How They Affect Your Practice.
Louder Than Words: What Your Body Language Says To Patients.
Listening Techniques For Faster, More Accurate Diagnoses.
Giving Clearer Explanations Generally.
Communicating About Medications.
Effectively Interacting With the Patient's Family.
Communicating Across Borders and Language Barriers.
Shining Up Your Professional Image.
CME Information and Tests.
Bibliography and References.
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