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From The CriticsReviewer: Mark D. Goodman, MD (Creighton University Medical Center)
Description: This book features insights and techniques to foster better physician/patient communication from a communications company president and a family physician and past president of the American Board of Family Practice and the AAFP.
Purpose: It is a self-help manual of clinical communication skills written for those desiring to become better listeners, clinicians seeking more amicable relationships with difficult patients, and for all members of the medical care team who wish to enjoy less stress through better communication.
Audience: The book is aimed at physicians, nurse practitioners, physician assistants, and their office teams. The authors display credibility and authority in this field.
Features: The benefits of effective communicating, essential communication skills, understanding your patients' personalities, body language, and listening skills are covered, with separate sections on adherence, medication, and people from diverse ethnic backgrounds are included. The book is concise, and the writing style is appealing and to the point. I especially liked the "pearl" approach to presentation of important ideas.
Assessment: I was intrigued enough by this book to sharpen my skills and incorporate what I had read into my practice. I am confident that the communication skills described in the book can save time, money, and patients.