Communicating with Your Staff: Skills for Increasing Cohesion and Teamwork / Edition 1

Paperback (Print)
Used and New from Other Sellers
Used and New from Other Sellers
from $67.58
Usually ships in 1-2 business days
Other sellers (Paperback)
  • All (4) from $67.58   
  • New (1) from $175.00   
  • Used (3) from $67.58   
Sort by
Page 1 of 1
Showing All
Note: Marketplace items are not eligible for any coupons and promotions
Seller since 2014

Feedback rating:



New — never opened or used in original packaging.

Like New — packaging may have been opened. A "Like New" item is suitable to give as a gift.

Very Good — may have minor signs of wear on packaging but item works perfectly and has no damage.

Good — item is in good condition but packaging may have signs of shelf wear/aging or torn packaging. All specific defects should be noted in the Comments section associated with each item.

Acceptable — item is in working order but may show signs of wear such as scratches or torn packaging. All specific defects should be noted in the Comments section associated with each item.

Used — An item that has been opened and may show signs of wear. All specific defects should be noted in the Comments section associated with each item.

Refurbished — A used item that has been renewed or updated and verified to be in proper working condition. Not necessarily completed by the original manufacturer.

Brand new.

Ships from: acton, MA

Usually ships in 1-2 business days

  • Standard, 48 States
  • Standard (AK, HI)
Page 1 of 1
Showing All
Sort by


Effective communication plays a vital role in every medical practice. Communicating With Your Staff details practical communication techniques that can strengthen the bonds among physicians and staff to enhance organizational effectiveness. Through real-life examples and sample dialogue, physicians and practice managers will learn useful strategies for team-building, delivering criticism, resolving conflict, and increasing staff cohesion. A special chapter on cross-cultural communication is included to maximize exchanges with staff of various ethnic groups. Written for the modern medical practice, the book also covers how new communication technologies can be used to share information and manage staff. Communicating With Your Staff is an indispensable guide for every physician's practice.

The book contains no figures.

Read More Show Less

Editorial Reviews

Doody's Review Service
Reviewer: Susanne Astley(Creighton University Medical Center)
Description: This slim book is dedicated to improving medical practices by improving communication. It espouses strengthening bonds between physicians and staff to enhance organizational effectiveness.
Purpose: The AMA purports to use the common language of medicine to achieve a common goal: quality patient care. The aim is to assist practices in providing positive leadership, improving physician-staff communication, and gaining sensitivity to differing communication styles.
Audience: The book is aimed primarily at physician leadership of medical practices and practice managers.
Features: The three chapters in Part 1 are devoted to general principles of communication, including such topics as communication styles and managing conflict. The lengthier Part II, chapters 4-9, applies these tenets to medical practices, largely outpatient. Although the AMA does not acknowledge any information on the authors, editors, or contributors to this work, web sites and bibliographies following each chapter offer specific citations for additional exploration. These sources are wide-ranging, including communication theorists, a novel, etiquette texts, practice management manuals, and Confucius. Some typical recommendations are physician leaders should consider flattening the organizational pyramid, empower employees, and manage with a "light hand," all routine for some years in most industries. There are also a few "case studies," simple descriptions of practices using interdisciplinary teams.
Assessment: The value of this book is primarily for those interested in an abstract review of communication techniques. It offers a few practical suggestions for medical practices but has a fair amount of filler, restating the evident, such as employees can order supplies via fax rather than phone, and cautions that businesses requiring pagers to be turned off "impairs their usefulness" in the technology chapter. It may serve as an introduction to thinking about communication concepts but falls short in offering new methodology for managing practices based upon those theories.

2 Stars from Doody
Read More Show Less

Product Details

  • ISBN-13: 9781579470005
  • Publisher: American Medical Association
  • Publication date: 1/1/2001
  • Edition number: 1
  • Pages: 102
  • Product dimensions: 7.00 (w) x 10.00 (h) x 0.30 (d)

Customer Reviews

Be the first to write a review
( 0 )
Rating Distribution

5 Star


4 Star


3 Star


2 Star


1 Star


Your Rating:

Your Name: Create a Pen Name or

Barnes & Review Rules

Our reader reviews allow you to share your comments on titles you liked, or didn't, with others. By submitting an online review, you are representing to Barnes & that all information contained in your review is original and accurate in all respects, and that the submission of such content by you and the posting of such content by Barnes & does not and will not violate the rights of any third party. Please follow the rules below to help ensure that your review can be posted.

Reviews by Our Customers Under the Age of 13

We highly value and respect everyone's opinion concerning the titles we offer. However, we cannot allow persons under the age of 13 to have accounts at or to post customer reviews. Please see our Terms of Use for more details.

What to exclude from your review:

Please do not write about reviews, commentary, or information posted on the product page. If you see any errors in the information on the product page, please send us an email.

Reviews should not contain any of the following:

  • - HTML tags, profanity, obscenities, vulgarities, or comments that defame anyone
  • - Time-sensitive information such as tour dates, signings, lectures, etc.
  • - Single-word reviews. Other people will read your review to discover why you liked or didn't like the title. Be descriptive.
  • - Comments focusing on the author or that may ruin the ending for others
  • - Phone numbers, addresses, URLs
  • - Pricing and availability information or alternative ordering information
  • - Advertisements or commercial solicitation


  • - By submitting a review, you grant to Barnes & and its sublicensees the royalty-free, perpetual, irrevocable right and license to use the review in accordance with the Barnes & Terms of Use.
  • - Barnes & reserves the right not to post any review -- particularly those that do not follow the terms and conditions of these Rules. Barnes & also reserves the right to remove any review at any time without notice.
  • - See Terms of Use for other conditions and disclaimers.
Search for Products You'd Like to Recommend

Recommend other products that relate to your review. Just search for them below and share!

Create a Pen Name

Your Pen Name is your unique identity on It will appear on the reviews you write and other website activities. Your Pen Name cannot be edited, changed or deleted once submitted.

Your Pen Name can be any combination of alphanumeric characters (plus - and _), and must be at least two characters long.

Continue Anonymously

    If you find inappropriate content, please report it to Barnes & Noble
    Why is this product inappropriate?
    Comments (optional)