This hardcover 768 page text is compiled of approximately 64 pages of instruction from each of the twelve Communication 2000 2E titles. This series is a modular communication skills series with interactive, multimedia technology to motivate learners, promote active learning, and prepare users to successfully communicate in tomorrow's workplace. Comprehensive coverage of workplace communication skills includes reading, writing, speaking, listening, problem solving, interpersonal skills, information management, and technology. Building on the highly successful format and content of the first edition, this completely updated edition will integrate and emphasize Internet and technologies, more activities and project-based applications, and new video footage.
1. Business and Technical Writing 2. Reading for Information 3. Interpersonal Communication 4. Personal Effectiveness 5. Powerful Presentations 6. Employment Communication 7. Resolving Problems and Conflicts 8. Communicating with Customers 9. Communicating With Your Team 10. Communication and Diversity 11. Communication and Ethics 12. The Technology of Communication