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Resolving Problems and Conflicts focuses on a strategy for resolving differences by understanding the points of view of coworkers. The ability to listen well, prevent unnecessary conflict, and negotiate fair solutions is the hallmark of an effective problem solver. Includes how to understand different perceptions, reach for fairness, use strategies for making difficult decisions, ease tensions, and understand discipline policies. Multimedia components enhance the impact of the workshops so users can complete a variety of exercises on the computer, watch video footage of people effectively communicating on the job, and use the Internet to conduct further research. Learner guide (required) contains 10 workshops highlighting key workplace communication topics, special features, appropriate literature selections, Internet connections and project-based exercises.
1. Looking at Both Sides 2. Problem Solving and Decision Making 3. Listen! 4. Preventing Conflict 5. Negotiating a Solution 6. Reaching for Fairness 7. Your Role as Peacemaker 8. Negotiating at a Distance 9. The Boiling Point 10. Company Policy as Problem Solver Field Study Project