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Communication and Diversity emphasizes the skills necessary for communicating effectively in a diverse workforce. Understanding the changes taking place in the American workforce and the trends in the global economy can help eliminate communication barriers and lead to opportunities. This text emphasizes how to overcome stereotypes and to value differences in gender, age, culture, and physical ability. Multimedia components enhance the impact of the workshops so users can complete a variety of exercises on the computer, watch video footage of people effectively communicating on the job, and use the Internet to conduct further research. Learner guide (required) contains 10 workshops highlighting key workplace communication topics, special features, appropriate literature selections, Internet connections and project-based exercises.
1. Diversity at Work 2. The Changing U.S. Workforce 3. Diversity as a Resource 4. Culture, Language, and Communication 5. Overcoming Stereotypes 6. Cultural Differences and Conflict 7. Accepting Differences 8. Diversity and the Law 9. Communicating Globally 10. Understanding Global Diversity Field Study Project