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This text emphasizes the skills necessary for communicating effectively in a diverse work force. Understanding the changes taking place in the American work force and the trends in the global economy can help eliminate communication barriers and lead to opportunities. Knowledge on how to overcome stereotypes and value differences in gender, age, culture, and physical ability is obtained by completing the workshops provided throughout the chapters. Multimedia components enhance the impact of the workshops so users can complete a variety of exercises on the computer, watch video footage of people effectively communicating on the job, and use the Internet to conduct further research.
1. Diversity at Work 2. The Changing American Workforce 3. Diversity as a Resource 4. Culture, Language, and Communications 5. Overcoming Stereotypes 6. Cultural Differences and Conflict 7. Accepting Differences 8. Diversity and the Law 9. Communicating Globally 10. Understanding Global Diversity, Field Study Project