Communication 2000: Resolving Problems and Conflicts (with Learner Guide and CD Study Guide): Learner Guide/CD Study Guide Package / Edition 2

Communication 2000: Resolving Problems and Conflicts (with Learner Guide and CD Study Guide): Learner Guide/CD Study Guide Package / Edition 2

by Agency for Instructional Technology
     
 

ISBN-10: 0538433272

ISBN-13: 9780538433273

Pub. Date: 01/28/2002

Publisher: Cengage Learning

This softcover text focuses on a strategy for resolving differences by understanding the points of view of coworkers. The ability to listen well, prevent unnecessary conflict, and negotiate fair solutions is the hallmark of an effective problem solver. The workshops provided give instruction on how to understand different perceptions, reach for fairness, use

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Overview

This softcover text focuses on a strategy for resolving differences by understanding the points of view of coworkers. The ability to listen well, prevent unnecessary conflict, and negotiate fair solutions is the hallmark of an effective problem solver. The workshops provided give instruction on how to understand different perceptions, reach for fairness, use strategies for making difficult decisions, ease tensions, and understand discipline policies. Multimedia components enhance the impact of the workshops so users can complete a variety of exercises on the computer, watch video footage of people effectively communicating on the job, and use the Internet to conduct further research.

Product Details

ISBN-13:
9780538433273
Publisher:
Cengage Learning
Publication date:
01/28/2002
Edition description:
New Edition
Pages:
96
Product dimensions:
8.02(w) x 10.02(h) x 0.18(d)

Table of Contents

1. Looking at Both Sides 2. Problem Solving and Decision Making 3. Listen! 4. Preventing Conflicts 5. Negotiating a Solution 6. Reaching for Fairness 7. Your Role as a Peacemaker 8. Negotiating at a Distance 9. The Boiling Point 10. Company Policy and Problem Solving, Field Study Project

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