Communication And Organizational Crisis / Edition 1

Communication And Organizational Crisis / Edition 1

by Matthew Seeger, Robert R. Ulmer
     
 

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ISBN-10: 1567205348

ISBN-13: 9781567205343

Pub. Date: 09/05/2000

Publisher: ABC-CLIO, Incorporated

Crisis events are increasingly common. Their impacts are greater—and they are more widely reported in the media—than ever before. They often symbolize tragedy and loss, but they are also the precipitating factors in radical, rapid, and frequently positive social change. Understanding the complex dynamics of these powerful events is imperative for both

Overview

Crisis events are increasingly common. Their impacts are greater—and they are more widely reported in the media—than ever before. They often symbolize tragedy and loss, but they are also the precipitating factors in radical, rapid, and frequently positive social change. Understanding the complex dynamics of these powerful events is imperative for both researchers and managers. Taking a broad view of organizational crisis, the authors synthesize a rich and diverse body of theory, research, and practice and apply it to every kind of crisis imaginable, from oil spills to nuclear disasters, airplane crashes, shuttle explosions, and corporate implosions such as Enron. The organization can be anything from a company to a federal bureaucracy or society. Organizational crisis is presented as a natural stage in organizational evolution, creating not only stress and threats but also opportunities for growth and development.

Communication is viewed as the pivotal process in the creation and maintenance of organization, and its role is examined here at every stage, from incubation to avoidance, crisis management, and recovery. Researchers, crisis managers, and communications managers will find a wealth of applied theoretical orientations, including chaos theory, sensemaking, organizational learning theory, and more.

Product Details

ISBN-13:
9781567205343
Publisher:
ABC-CLIO, Incorporated
Publication date:
09/05/2000
Edition description:
New Edition
Pages:
310
Product dimensions:
6.14(w) x 9.21(h) x 0.75(d)

Table of Contents

Introduction and Overview

The Nature of Organizational Crisis

Theories of Organizational Crisis

Crisis Type

Communication and Crisis

Stages of Crisis Development

Crisis Development

Communication and the Pre-Crisis Stage

Communication and the Crisis Stage

Communication and the Post-Crisis Stage

Crisis Management Functions

Crisis Planning

Crisis Teams and Decision-Making

Communication and Risk

The Role of Crisis

Crisis and Ethics

Crisis and Leadership

The Role of Crisis in Society

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