Communication And Organizational Crisis / Edition 1

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Overview

Crisis events are increasingly common. Their impacts are greater—and they are more widely reported in the media—than ever before. They often symbolize tragedy and loss, but they are also the precipitating factors in radical, rapid, and frequently positive social change. Understanding the complex dynamics of these powerful events is imperative for both researchers and managers. Taking a broad view of organizational crisis, the authors synthesize a rich and diverse body of theory, research, and practice and apply it to every kind of crisis imaginable, from oil spills to nuclear disasters, airplane crashes, shuttle explosions, and corporate implosions such as Enron. The organization can be anything from a company to a federal bureaucracy or society. Organizational crisis is presented as a natural stage in organizational evolution, creating not only stress and threats but also opportunities for growth and development.

Communication is viewed as the pivotal process in the creation and maintenance of organization, and its role is examined here at every stage, from incubation to avoidance, crisis management, and recovery. Researchers, crisis managers, and communications managers will find a wealth of applied theoretical orientations, including chaos theory, sensemaking, organizational learning theory, and more.

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Product Details

  • ISBN-13: 9781567205343
  • Publisher: ABC-CLIO, Incorporated
  • Publication date: 9/5/2000
  • Edition description: New Edition
  • Edition number: 1
  • Pages: 310
  • Product dimensions: 6.14 (w) x 9.21 (h) x 0.75 (d)

Meet the Author

MATTHEW W. SEEGER is Associate Professor of Communication at Wayne State University, Detroit.

TIMOTHY L. SELLNOW is Professor of Communication at North Dakota State University, Fargo.

ROBERT R. ULMER is Associate Professor of Speech Communication at the University of Arkansas, Little Rock.

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Table of Contents

Illustrations
Acknowledgments
Pt. I Introduction and Overview 1
1 The Nature of Organizational Crisis 3
2 Theories of Organizational Crisis 21
3 Crisis Type 45
4 Communication and Crisis 65
Pt. II Stages of Crisis Development 83
5 Crisis Development 85
6 Communication and the Precrisis Stage 105
7 Communication and the Crisis Stage 125
8 Communication and the Postcrisis Stage 141
Pt. III Crisis Management Functions 161
9 Crisis Planning 163
10 Crisis Teams and Decision Making 185
11 Communication and Risk 201
Pt. IV The Role of Crisis 217
12 Crisis and Ethics 219
13 Crisis and Leadership 239
14 The Role of Crisis in Society 257
References 275
Author Index 289
Index 293
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