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Communication Case Studies: Building Interpersonal Skills in the Veterinary Practice
     

Communication Case Studies: Building Interpersonal Skills in the Veterinary Practice

by Carolyn Shadle, John L. Meyer
 

Employee retention, staff performance, and ultimately your business profits depend on effective communication within your practice. Since employees possess different communication styles and skills, you must pay close attention to how staff members interact with each other and encourage clearer expression. This book, with content drawn from the popular Trends

Overview

Employee retention, staff performance, and ultimately your business profits depend on effective communication within your practice. Since employees possess different communication styles and skills, you must pay close attention to how staff members interact with each other and encourage clearer expression. This book, with content drawn from the popular Trends series entitled Communication Case Studies, deals with common communication challenges that arise among all team members, from associates and managers to technicians and receptionists. It also contains a communication skills overview, guidelines, questions for discussion, and quizzes to test understanding. Your staff will gain quick tips and problem-solving skills they can begin using right away to improve communication.

Product Details

ISBN-13:
9781583261651
Publisher:
AAHA Press
Publication date:
11/01/2011
Pages:
256

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