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From The CriticsReviewer: Sandy Forrest, PhD (Walden University)
Description: This is a clear and concise review of critical communication skills nurses use in the clinical setting when interacting with patients, families, peers, and other healthcare providers. The author integrates nursing theory, cultural diversity, professional standards, ethical, and legal considerations as a base for effective communication processes.
Purpose: One purpose of the book is to examine ethical, legal, and professional guidelines for communication as a facet of nursing care. Another is to explore communication techniques used with specific populations. Yet another is to assess useful methods of communicating with compassion and empathy. The book meets these objectives and provides nurses with a much needed reference to enhance their communication processes in healthcare environments.
Audience: The book can be used effectively by nursing students, nurses new to the profession, and experienced clinicians. The author continues her research on patient-provider communication and how the quality of these processes affects nursing care delivery.
Features: This is a review of effective communication processes as an integral component of the nurse-patient relationship. Communicating with peers and other healthcare providers is addressed. Experienced nurses can gain an increased understanding of the critical need for promoting professional autonomy in a caring and compassionate manner. Communication processes used with special populations and in conflict situations are examined. Each chapter incorporates a case study and includes activities that can be used to encourage further dialogue and critical thinking.
Assessment: The author presents a clear, concise, and scholarly review of the need for effective communication in clinical environments. The integration of current empirical findings enhances the overall quality of the book. The revised edition highlights current Internet resources and updated references.