Communication For Nurses: Talking With Patients / Edition 2

Communication For Nurses: Talking With Patients / Edition 2

by Lisa Kennedy Sheldon
     
 

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ISBN-10: 0763769924

ISBN-13: 9780763769925

Pub. Date: 12/17/2008

Publisher: Jones & Bartlett Learning

Communication for Nurses offers direct, effective techniques that are delivered in a concise, user-friendly format that enables readers to develop a professional communication style. Topics include nursing, communication, and developmental theories; issues of cultural diversity and patient rights; concepts and interviewing techniques are presented for starting and

Overview

Communication for Nurses offers direct, effective techniques that are delivered in a concise, user-friendly format that enables readers to develop a professional communication style. Topics include nursing, communication, and developmental theories; issues of cultural diversity and patient rights; concepts and interviewing techniques are presented for starting and developing the nurse-patient relationship; communicating with specific groups, including patients of different ages, patients with physical impairments, and patients in crisis.

The Second Edition has been completely revised and updated with new, enhanced sections on emotional work in nursing, working with unmotivated patients, and communicating with colleagues. In addition, Web sites have been included throughout to provide additional learning resources.

Product Details

ISBN-13:
9780763769925
Publisher:
Jones & Bartlett Learning
Publication date:
12/17/2008
Edition description:
2E
Pages:
204
Product dimensions:
6.00(w) x 8.90(h) x 0.60(d)

Table of Contents

Acknowledgments vii

About the Author ix

Preface x

Section I Setting the Stage for Effective Communication

1 The First Encounter 3

2 The Nurse as a Person: Theories of Self and Nursing 11

3 Patients as People: Standards to Guide Communication 27

4 Cultural Diversity: Awareness and Respect 41

Section II The Nurse-Patient Relationship

5 Establishing a Therapeutic Relationship 51

6 Interviewing Skills: A Clinical Art and Science 67

7 Reading Nonverbal Cues and Body Language 87

8 Humor 97

Section III Communicating With Specific Groups

9 Anger, Anxiety, and Difficult Communication Styles 105

10 Life-Threatening Illness: Communication When Time is Limited 125

11 Patients with Pain 133

12 Physical Impairments to Communication 141

13 Communicating with Different Age Groups and Families 149

Section IV Communicating with other Healthcare Providers

14 Communicating with Peers and Other Healthcare Providers 161

15 Conflict Resolution and Negotiation Skills 171

Section V Conclusion

16 A Conclusion and a Beginning 183

Bibliography 187

Index 193

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