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Develop the comprehensive, professional communication skills you need to prevent errors and avoid patient injuries. A focus on patient safety, thorough coverage of communication, and interactive tools will help you meet the Joint Commission's accreditation standards and gain a full understanding of how communication is tied to desired clinical outcomes.
Follow this handy reference and see for yourself how your improved communication skills will...
Boost your effectiveness in clinical practice settings.
Foster better nurse-patient relationships.
Help you promote health and patient education.
Facilitate positive interactions with your colleagues.
Effective communication is integral to patient safety-it's no longer a "nice to have" skill, it's a need to have skill. Become a stronger, more effective communicator with Communication for Nurses.
Unit 1 Interpersonal Communication: The Foundation for Patient-Safe Communication 1
Chapter 1 Communication and Patient Safety: Understanding the Connection 3
Chapter 2 The Patient-Safe Transformational Model of Communication 11
Chapter 3 Communicator Perceptions, Self-Concept, and Self-Esteem Within the Core of the Transformational Model 29
Chapter 4 Creating Common Meaning to Attain Transformational Outcomes 45
Chapter 5 Culture and Gender Issues in Patient-Safe Communication 61
Unit 2 Nurse-Patient Communication: Patient-Safe Communication in Professional Relationships 77
Chapter 6 Introduction to Nurse-Patient Relationships 79
Chapter 7 Patient Safety Risk Factors Affecting Communication Climates 93
Chapter 8 The Patient-Safe Communication Strategy of Touch 105
Chapter 9 The Patient-Safe Communication Strategy of Humor 119
Chapter 10 Nurse-Patient Relationships During Grief, Mourning, and Loss 131
Chapter 11 Patient-Safe Communication and Patient Education 143
Unit 3 Health-Care Team Communication: Group Processes and Patient-Safe Communication Among Team Members 157
Chapter 12 Patient Safety Communication Risk Factors in Nursing Work Systems 159
Chapter 13 Health-Care Team Collaborative Patient-Safe Communication Strategies 177