Communication in Nursing

by Julia Balzer Riley RN, MN, AHN-BC, REACE, CSL

Overview

Immerse yourself in the ideas, theories, and techniques of effective communication in the workplace! Communication in Nursing, 10th Edition adopts a uniquely practical and personal approach to the demands of today’s nursing practice, providing extensive examples, exercises, and techniques that help you apply communication skills in a variety of clinical settings. Using a conversational tone, this relatable text takes you beyond theory to show you how to understand important concepts and use communication as a tool to limit stress in your nursing practice. The 10^th edition includes an emphasis on holistic self-care of the nurse and case studies for the Next-Generation NCLEX^® (NGN). In addition, the latest information on the topics of mindfulness, resilience, and interprofessional communication highlight the importance of implementing these tools in practice.

• REVISED! Chapter updates include practical strategies to convey and sustain caring in digital settings in the Navigating the Expanding World of Digital Communication chapter and discussions on Watson’s Caring Theory in the Caring Communications with Clients and Colleagues whose Behaviors are Challenging chapter.
• Moments of Connection boxes highlight beneficial outcomes of successful communication and provide concrete examples of how communication techniques work.
• Wit & Wisdom boxes present selected verses and quotations relevant to chapter topics, providing moments of relief from serious topics and revealing "a-ha" moments when theory becomes linked to practice.
• Discussion of the importance of interprofessional education and communication in the healthcare environment has been included.
• Exercises in each chapter, including reflective journaling, remediation, online and group activities, discussion topics, and more, help facilitate various learning types.
• "Active Learning" feature in every chapter promotes active, goal-directed reading.
• End-of-chapter exercises titled Practicing (followed by the title of the chapter) provide specific opportunities for you to master techniques discussed in the chapter and hone your communication skills.

• NEW! Emphasis on the holistic self-care of the nurse includes Self-Care Nudge content in the narrative and new Simplify and Deepen boxes.
• NEW! Case studies for the Next-Generation NCLEX^® in relevant chapters challenge you to apply clinical judgment to nursing communication scenarios.
• NEW! Three new appendices provide mapping of the AACN^® Essentials to the text, a holistic self-care assessment, and the answer key for Next-Generation NCLEX^® case studies.

Product Details

ISBN-13:	9780323871457
Publisher:	Elsevier Health Sciences
Publication date:	08/01/2023
Edition description:	10th ed.
Pages:	352
Product dimensions:	7.50(w) x 9.25(h) x (d)

About the Author

Table of Contents

1. Responsible, Assertive, Caring Communication in Nursing
2. The Client–Nurse Relationship: A Helping Relationship
3. Starting with YOU: Understanding Yourself to Build a Foundation for Learning about Communication
4. Solving Problems Together
5. Understanding Each Other: Communication and Culture
6. Demonstrating Warmth
7. Showing Respect
8. Being Genuine
9. Being Empathetic
10. Honoring Professional Boundaries
11. Being Specific
12. Asking Questions
13. Expressing Opinions
14. Using Humor
15. Embracing the Spiritual Journey of Healthcaring: Meaning Making
16. Requesting Support
17. Overcoming Evaluation Anxiety
18. Working with Feedback
19. Using Relaxation Techniques to Become More Mindful
20. Incorporating Imagery in Professional Practice and Self-Care
21. Incorporating Positivity into Life and Work
22. Learning to Work Together in Groups
23. Navigating the Complex World of Digital Communication
24. Learning Confrontation Skills
25. Refusing Unreasonable Requests
26. Caring Communication with Clients and Colleagues whose Behaviors Are Challenging
27. Confronting Bullying and Incivility with Honesty and Respect
28. Managing Team Conflict Assertively and Responsibility
29. Communicating at the End of Life
30. Continuing the Commitment to the Journey

What People are Saying About This

From the Publisher

Gain a deeper understanding of how to effectively communicate with patients and colleagues

Editorial Reviews

"Riley's book is an excellent book that provides a wide ranging coverage of the subjects that could be considered to be under the umbrella of communications. The pre-registration student would find this book especially helpful when studying those modules that have a communications flavour to them...These chapters mean that the book can prove helpful to the nurse at any point in their career providing timely reminders of the best strategies to use in order to facilitate efficient communications with clients...This book would probe most useful to the pre-registration student studying a communications module. However, the inclusion of chapters on real world situations can help to extend the appeal of this book."

Nursing Times, January 2013

From the Publisher