Communication in Nursing: Communicating Assertively and Responsibly in Nursing / Edition 4

Communication in Nursing: Communicating Assertively and Responsibly in Nursing / Edition 4

by Julia Balzer Riley
     
 

COMMUNICATION IN NURSING contains an abundant use of examples and exercises on communication skills and techniques to help the reader first understand basic concepts of therapeutic communication, and then apply them in different clinical situations. The fourth edition includes two new chapters on communication technology and cultural communication, increased content… See more details below

Overview

COMMUNICATION IN NURSING contains an abundant use of examples and exercises on communication skills and techniques to help the reader first understand basic concepts of therapeutic communication, and then apply them in different clinical situations. The fourth edition includes two new chapters on communication technology and cultural communication, increased content on communicating with the family, groups, children and the elderly, and victims of abuse, and communication with theinterdisciplinary health care team.

Product Details

ISBN-13:
9780323008723
Publisher:
Elsevier Health Sciences
Publication date:
10/26/1999
Edition description:
Older Edition
Pages:
496
Product dimensions:
7.50(w) x 9.25(h) x (d)
Lexile:
1110L (what's this?)

Table of Contents

Part I - Getting Started · Responsible, assertive, caring communication in nursing · The client-nurse relationship: A helping relationship · Solving problems together · Understanding each other: culture and communication · Electronic communication · Part II - Building Relationships · Warmth · Respect · Genuineness · Empathy · Self-disclosure · Specificity · Asking questions · Expressing opinions · Humor · Spirituality · Part III - Meeting Challenges · Confrontation · Refusing unreasonable requests · Communicating assertively and responsibly with distressed clients and colleagues · Communicating assertively and responsibly with aggressive clients and colleagues · Communicating assertively and responsibly with unpopular clients · Managing team conflict assertively and responsibly · Part IV - Building Confidence · Requesting support · Overcoming evaluation anxiety · Feedback · Relaxation · Imagery · Positive self-talk · Continuing the commitment · Appendix · Index

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