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From The CriticsReviewer: Kathleen M. Woodruff, RN, MS, CRNP (Johns Hopkins University School of Nursing)
Description: This is the sixth edition of a book designed to assist nurses in fine-tuning their communication skills and includes chapters on communication with humor, spirituality, and at the end of life. The previous edition was published in 2004.
Purpose: The purpose is to not only reinforce the basic foundation of communication but to motivate readers to develop better communication skills that will ultimately lead to improved excellence in nursing. The author uses a holistic approach to assist nurses in improving communication skills. The author states that as nurses refine their communication skills, they can move from novices to experts.
Audience: The book is written for nurses and nursing students interested in improving their communication skills. Expanding and refining communication skills will ultimately improve patient care. Communication is a cornerstone of nursing and this resource will assist readers in developing excellence in nursing. The author, a psychiatric clinical nurse specialist, is an expert in the field.
Features: This author provides the basics of communication, aspects of building relationships, discusses building confidence, and finally provides insight to handling challenging situations. The book offers many illustrations and tables to assist readers. Each chapter provides clear learning objectives and practice exercises for readers to complete and review. A feature titled "Moments of Connection" provides stories that seasoned nurses have shared to assist with learning.
Assessment: This interesting book focuses on a holistic approach to communication. The author uses spirituality, humor, and artistic expression along with sound clinical advice to educate readers on the art of effective communication. This latest edition has been revised and updated with additional chapters to provide a complete resource.